BRAVE Team Lead | St Johns Care Connect BRAVE Program | Full-time | Days

UF Health•St. Augustine, FL

7d•Hybrid

About The Position

The BRAVE Team Lead provides day-to-day operational oversight and support for Community Health Associates (CHAs), ensuring timely, effective, and high-quality behavioral health navigation services. The role manages referral assignments and caseloads, conducts quality assurance reviews, and supports staff through initial training, regular one-on-one meetings, coaching, and ongoing guidance. The Team Lead develops and maintains relationships with behavioral health providers, school districts, and community partners, and helps keep resource information current in program systems. The position coordinates provider invoicing, reviews service documentation, and facilitates payment processes in accordance with program requirements. It also oversees the BRAVE Financial Assistance Fund in collaboration with the Flagler Healthcare Foundation. Working with program leadership, CHAs, providers, and community partners, the Team Lead supports consistent workflows, accurate documentation, program accountability, reporting, and continuous quality improvement. The role also meets with families to set patient-centered goals, develops care plans and interventions with patient and family input, monitors treatment-plan compliance, addresses barriers to self-management, and connects patients and families with resources and community partners as appropriate. BRAVE (Be Resilient and Voice Emotions) is a program under UF Health St. Johns Care Connect. It addresses barriers to timely behavioral health services for students, including provider wait times and fragmented communication among schools, families, and behavioral health providers. Through a unified referral and intake process, the program supports resource navigation, care coordination, referral follow-through, and communication among participating partners. It supports the referral structure outlined in the Marjory Stoneman Douglas High School Public Safety Act. This is a 1.0 FTE day position, Monday through Friday, based in St. Augustine, Florida, with three days working from home and two days in the office.

Requirements

High school diploma or GED.
One year of program coordination or experience supervising case workers, interns, or students.
Must successfully pass an AHCA Level 2 screening.

Nice To Haves

Bachelor’s degree in Psychology or a related field.

Responsibilities

Provide initial training and continued coaching and development for BRAVE Community Health Associates, including routine one-on-one meetings.
Manage referral assignments and monitor caseloads.
Create and monitor reporting to ensure BRAVE provides quality case management services consistent with Care Connect core practices.
Provide weekly operational reporting and recommendations on caseload distribution, staffing-model effectiveness, and provider performance.
Complete and submit required agency, funding, legal, statistical, and fiscal reporting documentation accurately and on time.
Oversee all aspects of the BRAVE Financial Assistance Fund in collaboration with the Flagler Healthcare Foundation.
Develop and maintain relationships with behavioral health providers, school districts, and community partners, and keep program resource information accurate and current.
Coordinate provider invoicing, review service documentation, and facilitate payment processes in accordance with program requirements.
Conduct quality assurance reviews and support consistent workflows, documentation accuracy, program accountability, and continuous quality improvement.
Meet with families to define and set patient-centered goals.
Document interventions in the Care Connect Database for the clinical record and outcome reporting.
Develop care plans and interventions with patient and family input, monitor compliance with treatment plans, and problem-solve barriers to patient self-management.
Support patient and family issues and resource needs, and refer to community partners as appropriate.