Community Health Associate II | St Johns Care Connect BRAVE Program | Full-time | Days

UF Health • St. Augustine, FL

7d • Hybrid

About The Position

The Community Health Associate II supports the BRAVE (Be Resilient and Voice Emotions) program under UF Health St. Johns Care Connect by providing trauma-informed, client-centered behavioral health navigation and care coordination for students and families. The role manages referrals, conducts intake and needs assessments, identifies behavioral health resources, connects families with providers, helps address barriers to services, and follows up with families, school personnel, and providers to support continuity of care. The position maintains accurate client records and collaborates with the BRAVE team and community partners.

BRAVE was developed to address barriers to timely behavioral health services for students, including provider wait times and fragmented communication among schools, families, and behavioral health providers. It uses a unified referral and intake process to support resource navigation, care coordination, referral follow-through, and communication among participating partners. The program supports the referral structure outlined in the Marjory Stoneman Douglas High School Public Safety Act.

Through Care Connect, the Community Health Associate provides community health services to vulnerable populations by identifying and engaging clients and providing resources to address unmet social and health needs. Care Connect+ is a community alliance that connects area residents with available services and addresses social determinants of health through coordinated access to a network of more than 120 providers. Care Connect+ staff provide crisis intervention, resource navigation, advocacy, practical assistance, and client-centered assessments.

This is a full-time, 1.0 FTE position with a Monday–Friday daytime schedule. The position is hybrid, with three days working from home and two days in the office, in St. Augustine, Florida.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience.
• Demonstrated experience working with vulnerable populations.
• Assertiveness, strong organization, and excellent communication and interpersonal skills.
• Mental and emotional resiliency when exposed to traumatic situations.
• Calm demeanor when reassuring parents during crises or concerns about the urgency of care for their child.
• Ability to think critically and address crisis situations as they arise.
• Knowledge of Microsoft Office applications and ability to learn new technologies and systems quickly.
• Must successfully pass an AHCA Level 2 screening.

Nice To Haves

• Associate’s or bachelor’s degree in social work, public health, healthcare administration, psychology, or a related field.

Responsibilities

• Manage referrals and conduct intake and needs assessments for students and families.
• Identify appropriate behavioral health resources and facilitate connections to providers.
• Address barriers to accessing services and follow up with families, school personnel, and providers to support continuity of care.
• Maintain accurate client records and collaborate with the BRAVE team and community partners.
• Identify and engage vulnerable populations and provide resources addressing unmet social and health needs.
• Provide crisis intervention, resource navigation, advocacy, and practical assistance to clients.
• Conduct client-centered assessments addressing unmet social and health needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED