Brand Representative - Walden Galleria, Abercrombie & Fitch

Abercrombie & Fitch Co.•Buffalo, NY
•Onsite

About The Position

Brand Representatives bring the store experience to life by engaging customers with care, representing the brand authentically, and helping create a welcoming environment. The role suits someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment. The position provides customer service and product support, helps maintain the sales floor, processes transactions, and supports online and in-store order fulfillment. Associates are eligible to participate in benefit programs designed to fit their lifestyle.

Requirements

  • Ability to create a welcoming and inclusive customer experience.
  • Comfort working in a dynamic environment while balancing customer engagement and operational tasks.
  • Strong organizational skills and attention to detail.
  • Reliability and commitment to consistent attendance.

Responsibilities

  • Provide warm, welcoming, and attentive service to all customers.
  • Anticipate customer needs, initiate conversation comfortably and naturally, and provide product support and styling guidance across categories.
  • Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
  • Fold and hang merchandise, size products, and ensure presentation standards are met.
  • Accurately and efficiently process purchases, returns, and exchanges while providing a friendly checkout experience.
  • Support Save the Sale orders, fulfill In-Store Pick-Up orders, and package ship-from-store orders.

Benefits

  • Merchandise discount
  • Flexible schedule
  • Opportunities for career advancement
  • Opportunity to become a Brand Affiliate
  • Training and development
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