Brand Representative - The Summit Birmingham, Hollister

Abercrombie & Fitch Co.•Birmingham, AL

1d•Onsite

About The Position

Brand Representatives bring the store experience to life by engaging customers with care, representing the brand authentically, and helping create a welcoming environment. The role suits someone who enjoys connecting with customers, helping them find what they need, and maintaining a well-presented store. The position provides attentive customer service and product support, maintains the sales floor, processes purchases and returns, and supports online and in-store order fulfillment. Associates are eligible to participate in a range of benefit programs designed to fit their lifestyle. The posting identifies this position with The Summit Birmingham and Hollister.

Requirements

Ability to create a welcoming and inclusive customer experience.
Comfort working in a dynamic environment while balancing customer engagement and operational tasks.
Strong organizational skills and attention to detail.
Reliability and commitment to consistent attendance.

Responsibilities

Provide warm, welcoming, and attentive service to all customers.
Anticipate customer needs, initiate conversation naturally, and offer product support and styling guidance across categories.
Support product replenishment and maintain a clean, organized, visually consistent sales environment.
Fold and hang merchandise, maintain sizing, and ensure presentation standards are met.
Process purchases, returns, and exchanges accurately and efficiently while providing a positive checkout experience.
Support Save the Sale orders, fulfill In-Store Pick-Up orders, and package ship-from-store orders.