Brand Expert – Future Opportunities | Fort Lauderdale, FL

The Story House•Fort Lauderdale, FL

About The Position

The Story House is building a pipeline of qualified candidates for future IQOS Expert opportunities in the Fort Lauderdale area. This posting does not represent a current opening, and applying does not guarantee an interview or offer. Candidates may be contacted as positions become available based on business needs and program requirements. The role is full-time and contract-based, with the contract term determined by future program needs and potential for extension. The IQOS Expert creates experiences for verified legal-age adult nicotine consumers through empathetic conversation, active listening, tailored guidance, accurate product explanations, and The Perfect Guided Trial. The role helps consumers understand IQOS, address uncertainty, and make informed decisions without pressure, while upholding trust, relevance, follow-through, and strict compliance. Work may include local marketing, pop-up events, large-scale event productions, and digital experiences. The role is based in the Fort Lauderdale area and requires local travel. A company vehicle is provided for required local travel. The schedule may include evenings, nights, and weekends, depending on consumer traffic and event demands. Compensation includes a competitive wage commensurate with experience and bonus compensation tied to established KPIs and performance measures.

Requirements

Must be 21 or older.
Valid driver’s license with a clean driving record.
Notable experience in high-touch customer, consumer, hospitality, retail, service, experiential, or regulated environments.
Experience conducting demonstrations, consultations, trials, or high-consideration product conversations.
Experience supporting customer adoption, behavior change, or ongoing service relationships.
Experience working within compliance requirements, policies, or regulated environments.
Ability to work a flexible schedule, including evenings, nights, and weekends based on consumer traffic and event demands.
Ability to travel locally as required.
Strong listening, curiosity, empathy, and adaptive communication skills, with the ability to build trust and support individuals through uncertainty or change.
Ability to explain information simply and demonstrate a process confidently.
Personal accountability, resilience, learning agility, and reliable follow-through.
Sound judgment and the ability to navigate different consumer situations appropriately.
Ability to stand for extended periods and lift up to approximately 80 pounds.
Follow approved communication, privacy, and compliance requirements.

Nice To Haves

Premium consumer experience is strongly preferred.
Bilingual Spanish/English; additional languages are a plus.

Responsibilities

Welcome and engage verified legal-age adult nicotine consumers in a personable, respectful, and relevant way.
Ask open and clarifying questions to understand consumers’ routines, needs, preferences, questions, and barriers before presenting information.
Explain IQOS and HEETS accurately using approved facts, language, tools, and materials.
Conduct The Perfect Guided Trial, adapting its pace and depth while keeping approved content unchanged.
Build consumer confidence through patient guidance, practical support, and appropriate hand-holding.
Recognize hesitation, explore underlying barriers, and respond, follow up, or escalate appropriately.
Support informed decisions without pressure, overpromising, or unsupported claims.
Provide appropriate follow-through after a trial or conversion in line with approved processes.
Accurately capture required interaction and outcome information in approved systems.
Complete onboarding, certification, and ongoing learning requirements; seek coaching, practice openly, and apply feedback quickly.
Maintain readiness of products, devices, materials, and consumer areas.
Follow schedules, attendance, reporting, inventory, and administrative routines accurately.
Share recurring consumer questions and barriers with the Supervisor.
Support team learning by contributing compliant examples and practical insights.
Engage only verified legal-age (21+) adult nicotine consumers and use only approved information, claims, language, materials, and systems.
Keep personalization within approved communication guardrails; protect consumer privacy and exclude identifying consumer information from stories or reflective materials.
Never trade compliance for conversion or any performance outcome.
Work locally as required and be available for evening, night, and weekend schedules.
Stand for extended periods and lift up to approximately 80 pounds.