Brand Ambassador (Full time, Town & Country)

Diptyque • Palo Alto, CA

7d

About The Position

As a Brand Ambassador for Diptyque Distribution LLC., you will represent the luxury fragrance and home goods brand, embodying its elegance and storytelling. You will engage customers, share the stories behind Diptyque products, and support sales through exceptional service and product expertise. The role includes customer consultations, product education, sales, visual merchandising, inventory assistance, transaction processing, sharing customer and market insights, and participating in events, promotions, and training. You will also build customer relationships and perform other tasks assigned by a manager.

Requirements

• Proven experience in luxury retail, sales, or customer service, preferably in beauty, fragrance, or home goods.
• Exceptional interpersonal and communication skills and an ability to connect with diverse clientele.
• Genuine passion for luxury products and understanding of the Diptyque brand aesthetic.
• Strong sales acumen and a results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Excellent presentation and grooming standards.
• Proficiency in English.
• High school diploma or equivalent.
• Ability to stand for extended periods and lift up to 20 pounds.

Nice To Haves

• Additional language skills.
• A college degree.

Responsibilities

• Represent Diptyque professionally and enthusiastically, reflecting the brand’s image and values.
• Engage customers with personalized consultations and an immersive brand experience.
• Educate customers about Diptyque’s products, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through customer interaction and upselling or cross-selling.
• Maintain visual merchandising standards in accordance with brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights and communicate them to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain customer relationships to foster brand loyalty.
• Perform other tasks assigned by a manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED