Brand Ambassador Seasonal PT - Skokie

Boll & Branch • Skokie, IL

7d • $18 - $23

About The Position

The Brand Ambassador delivers elevated hospitality and customer experiences in a Boll & Branch retail setting. The role welcomes customers, learns about their needs, and provides personalized product recommendations and design consultations in-store, virtually, and in customers’ homes. The Brand Ambassador builds customer relationships through clienteling and follow-up, develops expertise in the company’s products and sleep solutions, and contributes to individual sales goals and overall store performance.

The position also supports store operations and visual standards, including opening and closing procedures, cash handling, register reconciliation, merchandising, housekeeping, and protecting store assets. The Brand Ambassador may participate in in-home appointments and installations, community events, and other activities that support the local brand. Scheduling is flexible based on business needs and includes evenings, weekends, and holidays. This is a seasonal, part-time role in Skokie.

Requirements

• At least 1 year of retail sales experience; equivalent experience and transferable skills will also be considered.
• Passion for hospitality and creating meaningful customer relationships.
• Experience with consultative selling, clienteling, or personalized customer service.
• Strong verbal and written communication skills.
• Positive attitude and ability to build rapport and engage customers naturally.
• Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
• Comfort using Google Workspace (Docs, Drive, and Sheets), POS systems, and other retail technology.
• Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.

Nice To Haves

• Experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
• Bilingual English and Spanish.

Responsibilities

• Welcome customers and provide warm, authentic hospitality.
• Listen to customer needs and offer thoughtful, personalized product recommendations.
• Deliver in-store, virtual, and in-home design consultations.
• Build customer relationships through proactive clienteling and follow-up.
• Learn Boll & Branch products, materials, craftsmanship, and sleep solutions to educate customers.
• Help customers design spaces based on sleeping habits, style preferences, and lifestyle needs.
• Meet or exceed individual sales goals and contribute to store performance.
• Partner with teammates to support a collaborative selling culture.
• Identify sales opportunities through product education, cross-selling, and personalized recommendations.
• Participate in store events, designer partnerships, and other community-driven initiatives.
• Keep the store clean, organized, guest-ready, and aligned with brand standards.
• Support opening and closing procedures, cash handling, register reconciliation, and other daily operations.
• Execute visual merchandising direction and maintain product presentation.
• Follow safety, security, and loss-prevention procedures and protect store assets and inventory.
• Perform housekeeping, including dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
• Participate in in-home appointments and installations.
• Maintain a flexible schedule that includes evenings, weekends, and holidays based on business needs.
• Perform other duties and special projects as assigned.

Benefits

• Medical, dental, vision, and life/AD&D insurance.
• Commuter benefits, HSA/FSA, STD/LTD, and Employee Assistance Program.
• Family-planning services, gender-affirming healthcare, and Health Advocacy Program.
• Fitness reimbursement program.
• 401(k).
• Paid time off.
• Employee discount.
• Opportunity to earn a monthly bonus based on store performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed