Branch Specialist Color Blender

Sherwin-Williams • Portsmouth, VA

1d • Onsite

About The Position

The Branch Specialist Color Blender works closely with commercial paint customers to understand their needs, answer questions about Sherwin-Williams products, recommend suitable solutions, and prepare customer orders. This includes blending initial batches and making shade and gloss adjustments. The role also resolves customer concerns, supports client satisfaction, stays current on product features, maintains product and store quality standards, and contributes to the store’s sales goals.

The position is based at Store #705262, 3560 Elm Ave, Portsmouth, VA 23704. Duties include operating tinting, mixing, testing, and material-handling equipment; maintaining the lab, product service room, equipment, and facility; supporting inventory and warehouse tasks; and following safety, security, loss-prevention, and hazardous-material procedures. The role may also assist with delivery, warehouse, and general customer service duties as needed.

The role involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must have a valid, unrestricted driver’s license.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Prepare customer orders, including blending the initial batch, making shade adjustments, and filling and labeling batches.
• Make shade and gloss adjustments to meet customer requirements.
• Prepare spray-out and draw-down test panels.
• Expense mistints daily.
• Establish and maintain accurate customer work order files and formulas.
• Ensure customers’ quality and service expectations are met.
• Clean and repair store equipment, identify equipment problems, and make recommendations.
• Operate material-handling, tinting, mixing, and testing equipment safely.
• Store partial containers in the correct inventory location.
• Provide input regarding inventory levels in the warehouse and stockroom.
• Identify potentially obsolete or damaged material and handle it according to established policies and procedures.
• Perform daily cleanup of the lab, product service room, and equipment.
• Maintain the facility to Sherwin-Williams standards through maintenance, repair, and housekeeping.
• Identify facility problems and make recommendations.
• Follow designated loss-prevention, security, and safety practices, and correct or report non-compliance with applicable procedures and policies.
• Take immediate action to contain spills using hazardous-material containment procedures, including proper and timely reporting.
• Handle, store, label, clean up, and dispose of hazardous materials and waste properly, and complete associated paperwork.
• Assist with general warehouse, delivery, and customer-service duties as needed, including loading and unloading material and waiting on customers.
• Operate the point-of-sale system for all types of transactions.
• Know stock limits and follow stock-order procedures.
• Assist with physical inventory.
• Perform other duties as assigned.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, inclusion and connection, retirement, health care, and commuting; eligibility and offerings are described on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed