Bilingual Branch Services Representative (Universal Banker at Ames)

Centris Federal Credit Union • Omaha, NE

24d • $19 - $20 • Onsite

About The Position

The Branch Services Representative (Bilingual Universal Banker) assists Centris Federal Credit Union in serving as a trusted, lifelong financial partner. The role rotates between the teller line and member service area, processing transactions while promoting credit union products and services. The representative builds relationships with members and other contacts, identifies member needs, provides education and recommendations, and supports account opening and maintenance, loan origination, certificates, account maintenance, and fraud-related matters.

The position is at the 66th & Ames location. Scheduled hours are Monday through Friday, 8:45 a.m. to 5:45 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m. Starting pay is $18.76–$20 per hour. Performance incentives include the potential for two pay increases during the first 12 months and annual increases afterward, as well as annual corporate incentives for team members.

Requirements

• High school degree or equivalent and two years of post-secondary education in business, or related work experience.
• At least one year of experience in a financial institution.
• At least one year of cash-handling and sales experience, with sales as a primary job function.
• Bilingual in Spanish.
• Ability to work effectively independently and in a team environment.
• Ability to communicate effectively with members, staff, vendors, financial institutions, and other business contacts.
• Ability to access and interpret computer screens, documents, and reports.
• Ability to operate general office equipment.
• Ability to accurately enter data at 120 keystrokes per minute and key numbers at 100 keystrokes per minute.
• Ability to lift and carry up to 50 pounds and stand for more than two hours without sitting.
• Ability to report to work regularly and on time and work the hours necessary to fulfill the position's responsibilities.
• Knowledge of BSA and compliance requirements applicable to the credit union under state and federal law.
• Must present a professional image and be bondable.

Responsibilities

• Promote and model Centris's vision, mission, values, and team principles.
• Provide service to internal and external members in accordance with Centris Service Promises.
• Create and develop relationships with members, vendors, and other parties.
• Process transactions at the teller line and in the member service area.
• Identify member needs, educate members, and recommend products and services.
• Perform duties efficiently and accurately, including opening and maintaining accounts, originating loans, handling certificates, account maintenance, and fraud-related matters.
• Meet performance expectations related to product, industry, regulatory, and professional knowledge; corporate performance and profitability; individual sales; loan production; accurate and timely transactions; and use of the Synapsys member profiling system.

Benefits

• Potential for two pay increases during the first 12 months and annual pay increases moving forward.
• Annual corporate incentives for all team members.
• Tuition reimbursement.
• Company-paid DoorDash membership.
• Health, dental, and vision benefits.
• 401(k) match.
• Paid time off.
• 11 paid holidays.
• Paid community volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED