Bilingual Branch Services Representative (Universal Banker at Ames)

Centris FCU•Omaha, NE

9d•Onsite

About The Position

The Branch Services Representative (Bilingual Universal Banker) supports Centris Federal Credit Union’s mission to be a trusted lifelong financial partner. The role rotates between the teller line and member service area, processing transactions while promoting credit union products and services. The representative serves members by identifying needs, providing education and recommendations, and efficiently and accurately performing duties such as opening and maintaining accounts, originating loans, handling certificates and account maintenance, and addressing fraud-related matters. The position also involves developing relationships with members, colleagues, vendors, and other parties; modeling Centris’s vision, mission, values, and team principles; and providing service in accordance with the Centris Service Promises. The job is located at the 66th & Ames branch. Hours are Monday through Friday, 8:45 a.m. to 5:45 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m. Starting pay is $18.76–$20 per hour.

Requirements

High school degree or equivalent, plus two years of post-secondary education in business or related work experience.
One year of experience in a financial institution.
One year of cash-handling and sales experience, with sales as a primary job function.
Bilingual in Spanish.
Ability to work effectively independently and in a team environment.
Ability to communicate effectively with members, staff, vendors, financial institutions, and other business contacts.
Ability to access and interpret computer screens, documents, and reports; operate general office equipment; enter data at 120 keystrokes per minute; and key numbers at 100 keystrokes per minute.
Ability to lift and carry up to 50 pounds and stand for more than two hours without sitting.
Regular, punctual attendance and ability to work the hours necessary to fulfill the position’s responsibilities.
Knowledge of BSA and compliance requirements applicable to the credit union under state and federal law.
Professional image and ability to be bonded.

Responsibilities

Promote and model Centris’s vision, mission, values, and team principles.
Provide service to internal and external members in accordance with the Centris Service Promises.
Develop relationships with members, colleagues, vendors, and other parties.
Process transactions on the teller line and in the member service area.
Identify member needs, educate members, and recommend products or services.
Open and maintain accounts, originate loans, handle certificates and account maintenance, and address fraud-related matters as applicable.
Meet individual and team production goals and support corporate performance and profitability.
Use the Synapsys member profiling system.
Complete transactions accurately and in a timely manner.

Benefits

Tuition reimbursement
Company-paid DoorDash membership
Health insurance
Dental insurance
Vision insurance
401(k) match
Paid time off
11 paid holidays
Paid community volunteer time
Potential for two pay increases in the first 12 months and annual increases afterward
Annual corporate incentives for all team members