Branch Services Manager

Mechanics Bank•Marysville, WA

2d•$80,168 - $139,730•Onsite

About The Position

Mechanics Bank is seeking a Branch Services Manager to manage an on-site retail branch. The role oversees daily branch operations, customer service, staffing, budgeting, cash management, security, and operational compliance. The manager develops and executes strategies to retain and acquire customers, meet production and service goals, maintain operational soundness, and minimize risk. The position also hires, trains, coaches, and develops branch employees; supervises teller-line and transaction functions; resolves complex customer concerns; and promotes banking products and services that meet customer needs. Travel is 0–10%.

Requirements

High school diploma or GED required; additional experience may be considered in lieu of a degree.
At least 5 years of banking experience, with an emphasis on operations.
At least 2 years of management experience.
Excellent interpersonal skills and successful experience managing and leading people.
Thorough knowledge of standard banking services and products and internal operating policies and procedures.
Knowledge of small-business and consumer credit principles and practices.
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
Ability to effectively introduce and sell Bank products and services.
Ability to communicate effectively with customers and staff from a variety of backgrounds.
Knowledge of current applicable federal and state banking regulations.
Subject-matter expertise in small-business structures, operational requirements, regulatory matters, and financial issues.
Ability to analyze consumer and small-business banking needs and match them with Bank services and products.

Nice To Haves

Notary license preferred.

Responsibilities

Lead branch employees, run daily huddles and branch meetings, coach staff, conduct performance reviews, and establish individual performance goals.
Hire, train, develop, and retain staff; maintain appropriate staffing and skills, address non-performance, and administer disciplinary actions, including termination when necessary.
Manage overall branch performance and implement strategies to achieve production and service objectives.
Develop and execute the branch strategic plan, including customer and employee retention, employee development, succession planning, branch efficiency, and operational soundness.
Manage branch budgeting and forecasting, including FTE budget management.
Oversee branch compliance and operations, set priorities, analyze and resolve operational issues, and recommend process and procedure improvements.
Administer monthly, quarterly, and annual self-audits; review and approve daily reports; and verify cash-on-hand balances.
Ensure compliance with regulations, bank policies and procedures, risk-management requirements, and branch safety and security standards.
Train and coach staff on security procedures and maintain controls over keys, combinations, cash, and transaction limits.
Lead implementation of new programs, products, and processes, and identify emerging issues and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Schedule staff to provide appropriate lobby coverage and oversee efficient lobby management.
Provide deposit services and open and close checking, savings, money market, certificate of deposit, and IRA accounts; ensure account documentation is obtained, reviewed, and stored according to policy.
Assist customers with account maintenance, online and mobile banking, and complex account issues; resolve customer concerns.
Perform teller transactions and wire transfers; accept, verify, and process customer transactions; oversee ATM servicing and cash ordering as needed.
Review transactions for fraud indicators and red flags, remain aware of scams targeting banking customers, and review accounts before authorizing overrides.
Receive and process consumer and small-business loan applications.
Provide notary and medallion signature guarantee services.
Provide remote approvals to staff at other branches and assist at other branches as needed.
Create a welcoming customer and employee experience, model exemplary customer service, and represent the Bank professionally in person and over the phone.
Interview and profile new and existing customers to recommend appropriate products and services; promote deposit, treasury management, and lending products.
Build relationships with current and potential customers to increase deposits and fee income.
Respond to customer inquiries accurately and promptly, resolve difficult issues diplomatically, and follow up with customers to support satisfaction.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings plan, tuition reimbursement, and student loan assistance.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Retail Incentive Plan eligibility and annual incentive/bonus opportunity up to 10%.