Branch Service Manager- El Segundo, CA

California Bank & Trust•El Segundo, CA

3d•Onsite

About The Position

California Bank & Trust is seeking a Branch Service Manager to direct daily branch operations, service standards, and sales functions while coaching staff to achieve strategic branch goals. The role involves leading branch employees, driving sales and referrals, resolving complex client concerns, overseeing compliance and risk controls, and collaborating with business partners to meet sales and service objectives while maintaining operational integrity. The position is based on-site at the assigned branch or business center office in El Segundo, California.

Requirements

High school diploma and 6 or more years of experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience; a combination of education and experience may meet requirements.
Advanced knowledge of the banking industry, processes, procedures, regulations, and products.
Knowledge of lending processes and procedures.
Strong customer service, relationship-building, sales, and management skills.
Experience handling complex client concerns and problems.
Good verbal and written communication skills.
Knowledge of computer programs such as word processing and spreadsheets.
Ability to set and maintain high-quality work standards.
Ability to lead a group and deal effectively with people in various job capacities.
Excellent problem-solving and communication skills.
Ability to work on-site at the assigned branch or business center office.

Responsibilities

Direct daily branch operations, service standards, and sales functions in coordination with leadership to achieve strategic branch goals.
Lead, coach, and mentor branch staff; manage hiring, training, and performance evaluations.
Drive sales performance through leadership, training, and personal contribution to referrals and sales of bank products and services.
Resolve complex client complaints, inquiries, and service issues to support an exceptional customer experience.
Oversee operational compliance with bank policies, legal regulations, safety protocols, and security procedures, and prepare the branch for audits.
Manage financial controls and risk by executing transaction approvals and overrides and investigating operational issues or potential fraud.
Collaborate with business partners to achieve sales and service objectives while maintaining branch operational integrity.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance starting day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health Savings Account, Flexible Spending Account, and dependent care accounts.
Paid training.
Paid time off.
11 paid federal holidays and any applicable state holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation based on work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to business needs, up to $5,250 per calendar year; employees are eligible upon hire.
Employee Ambassador preferred banking product.