Branch/Service Administrator

Sandvik•Juneau, AK

3d•$65,000 - $75,000•Hybrid

About The Position

Sandvik Mining and Rock Solutions is seeking a Branch / Service Administrator to support their Fairbanks and Juneau, AK locations. This role is ideal for a detail-oriented administrative professional with strong time management, inventory, or office management background, and excellent customer focus. The position involves performing administrative services, including office clerical and support, customer service, and supporting local management's administrative needs. The role also requires managing workshop job setups, tracking work in process (WIP) orders, and acting as the first point of contact for visitors.

Requirements

2 years’ related experience in office / inventory management systems
High school degree or GED
Demonstrated success being independently motivated
Safety conscious
Able to communicate professionally and effectively while maintaining a friendly disposition

Nice To Haves

College experience / degree
Quick learner
Interested in picking up computer skills, or already has learned a variety of computer programs
Detail oriented, multi-tasking personality
Team player with strong customer focus

Responsibilities

Performing administrative services for the Fairbanks and Juneau, AK locations, including office clerical and support services and customer service.
Setting up jobs for the workshop, preparing packets for supervisors, and entering, tracking, and expediting all workshop work in process (WIP) orders.
Answering customer requests and questions, and serving as the first point of contact for visitors.
Supporting local management's administrative needs, including scheduling meetings and arranging travel.
Answering and directing phone calls and messages.
Following up on orders as requested.
Handling arrangements, supplies, and support for meetings, training classes, and other functions.
Booking travel arrangements and accommodations for visitors and personnel.
Ordering office supplies to ensure proper inventory.
Organizing minor maintenance and repair of the building.
Providing general clerical support including accounts payable/receivable, mail distribution, processing credit applications, and data entry.
Entering warranty sales tools claims and closing Aurora job upon acceptance or rejection of claim in Aurora software.
Ordering vehicle safety equipment for fleet.
Ordering uniforms for field service technicians.
Ordering tools for field service technicians.
Maintaining AP links for orders placed; amending and receiving orders.
Working with AR to resolve outstanding balances.
Working with vendors and customers to be set up in Sandvik ERP.
Securing parts and materials for technician jobs.
Preparing quote information for parts and service jobs.
Coordinating with vendors for orders.
Following up with Sandvik internal stakeholders as required to satisfy the requirements of WIP.
Preparing, quoting, and invoicing jobs.
Verifying and entering technician time into jobs.
Producing reports of in process, backlog, and future jobs.
Working in Aurora S34 system processing Open field service jobs for billable work, warranty, and jobs for other areas of parts & service.
Opening N00 jobs for new units; PDI, warranty, other work to be performed on the new unit.
Maintaining/tracking open field service jobs.