Branch/Service Administrator

Sandvik•Fairbanks, AK

1d•Hybrid

About The Position

Sandvik Mining in either Fairbanks, or Juneau, AK is looking for a Branch / Service Administrator. Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, services, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling. The Branch / Service Administrator can be at either one of our Alaska locations, depending on where we find the right candidate! Are you a detail oriented administrative professional with strong time management skills and also have a background in inventory or office management? If you have excellent communication skills and a strong customer focus, Sandvik Mining and Rock Solutions wants to speak with you!

Requirements

2 years’ related experience in office / inventory management systems
High school degree or GED
Demonstrated success being independently motivated
Safety conscious
Able to communicate professionally and effectively while maintaining a friendly disposition

Nice To Haves

College experience / degree
Quick learner
Interested in picking up computer skills, or already has learned a variety of computer programs
Detail oriented, multi-tasking personality
Team player with strong customer focus

Responsibilities

Performing administrative services for the Fairbanks and Juneau, AK locations, which may include office clerical and support services and customer service.
Setting up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders.
Answering customer requests and questions, and will be the first point of contact for visitors to the facility.
Supporting local management's administrative needs, including scheduling of meetings and arranging travel.
Answering and directing phone calls and messages within range of knowledge and authority.
Following up on orders as requested.
Handling various arrangements, supplies and support for meetings, training classes and other functions.
Booking travel arrangements and accommodations for visitors, and personnel as required.
Ordering office supplies to ensure proper inventory.
Organizing minor maintenance and repair of building.
Providing general clerical support including accounts payable/receivable, mail distribution, processing of credit applications and data entry.
Entering warranty sales tools claims and closing aurora job upon acceptance or rejection of claim in Aurora software.
Ordering vehicle safety equipment for fleet.
Ordering uniforms for field service technicians.
Ordering tools for field service technicians.
Ordering office supplies for technicians.
Maintaining AP links for orders placed; amending and receiving orders.
Working with AR to resolve outstanding balances.
Working with vendors and customers to be set up in Sandvik ERP.
Securing parts and materials for technician jobs.
Preparing quote information for parts and service jobs.
Coordinating with vendors for orders.
Following up with Sandvik internal stakeholders as required to satisfy the requirements of WIP.
Preparing, quoting and invoicing jobs.
Verifying and entering technician time into jobs.
Producing reports of in process, backlog and future jobs.
Working in Aurora S34 system processing Open field service jobs for billable work, warranty and jobs for other areas of parts & service.
Opening N00 jobs for new units; PDI, warranty, other work to be performed on the new unit.
Maintaining/tracking open field service jobs.