Branch Security Officer - Cincinnati (Kenwood)

Tiffany & Co•Cincinnati, OH

2d•Onsite

About The Position

The Branch Security Officer maintains a secure environment for clients and employees while serving as an ambassador and first point of contact for Tiffany clients. The role supports a positive Tiffany experience and includes security responsibilities as well as back-of-house operations and controls. The officer supports sales and service by building client relationships, acting as a Tiffany brand ambassador, and helping the store achieve its sales plan. The role also supports in-store hospitality, memorable client experiences, and action on client feedback. Security and operations duties include partnering with the Senior Security Officer and Management to deter theft, report missing assets, respond to emergencies, and follow Incident Management Program procedures. The officer follows security systems and procedures through daily inspections, equipment and alarm tests, key-access controls, and report submissions; performs opening and closing procedures; and assists with facilities repairs while communicating with the store team.

Requirements

High school diploma.
Basic computer skills.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Authorization to work in the United States or in the country where the position is based.

Nice To Haves

Experience in a retail or security environment.
One year of prior experience in a security-related position.

Responsibilities

Maintain a secure environment for clients and employees.
Serve as an ambassador and first point of contact for Tiffany clients.
Build client relationships to encourage loyalty and spend.
Carry out store operations that support achievement of the sales plan.
Deliver memorable in-store experiences and demonstrate Tiffany brand ambassador behaviors in customer interactions.
Apply Client Experience Behaviors identified within the TEI program and act on TEI performance and client feedback.
Optimize hospitality and store amenities to create unique client experiences.
Partner with the Senior Security Officer and Management to deter theft, report missing assets, respond to emergencies, and implement Incident Management Program procedures.
Follow security systems and procedures, including daily inspections, equipment checks, alarm tests, key-access controls, and report submissions.
Carry out opening and closing procedures.
Assist with facilities repairs and communicate with the store team.