Branch Sales Manager

TruGreen•Little Rock, AR

About The Position

Experienced and results-driven Branch Sales Managers lead and enhance all sales activities within their assigned TruGreen branch(es). The role focuses on staffing and guiding a high-performance sales team to increase sales volume, maximize profits, and uphold TruGreen’s commitment. It involves developing strategic plans to expand the customer base within the local marketing area. The manager develops branch-level sales plans and forecasts, monitors results against objectives and budgets, supports marketing programs and lead generation, and shares local market insights with the marketing team. The role also addresses sales and service complaints, manages new-sale cancellation requests to support customer retention, and trains sales personnel in customer service, selling techniques, and safety practices. The manager establishes work procedures and schedules, monitors team sales performance, maintains performance standards and corrective strategies, and leads recruitment, interviewing, staffing, performance evaluation, salary recommendations, and discipline for 10 or more peak representatives. The position requires travel to all door-to-door routes within the market. Employees must be physically located in the United States while performing the job and must speak, read, and write English fluently.

Requirements

Bachelor’s degree or 2–3 years of related experience in the lawn/horticulture agronomic field, or an equivalent combination of education and experience.
Proven experience in sales.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving skills.
Proficiency with sales analytics and CRM tools.
Demonstrated knowledge of the organization, products, and/or services.
Strong understanding of customer and market dynamics and requirements.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions from groups, customers, and the public.
Ability to define customer problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Attention to detail, organizational skills, adaptability, and flexibility.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to speak, read, and write fluently in English.
Must be physically located in the United States while performing the job.
Regularly sit, stand, and walk; use hands and arms to handle, feel, or reach; speak and hear; and use close vision abilities.
Occasionally lift or move up to 25 pounds and stoop, kneel, crouch, or crawl.

Responsibilities

Develop comprehensive branch-level sales plans and forecasts, and maintain control of sales outcomes to meet sales objectives within budget.
Collaborate in executing door-to-door, direct mail, inside, and outside marketing programs to grow profits and expand services.
Share local market insights and customer feedback with the TruGreen Marketing team.
Compile potential-customer lists and generate leads from direct mail, advertisements, community events, trade shows, business seminars, and other sources.
Support closing sales as needed.
Address customer complaints related to sales and service.
Analyze and manage new-sale cancellation requests to proactively retain customers.
Organize and conduct ongoing training for sales personnel on customer service, selling techniques, and safety policies and procedures.
Establish and oversee work procedures, create work schedules, and facilitate efficient workflow.
Monitor and report hourly, daily, and weekly sales performance for each team member.
Develop, implement, and maintain performance standards, measurements, and corrective strategies to achieve approved plans and objectives.
Lead recruiting, interviewing, and staffing of 10 or more peak representatives.
Evaluate staff performance, provide salary recommendations, and enforce disciplinary actions in accordance with company policies.
Travel to all door-to-door routes within the market.