Branch Sales Manager

Purpose Financial•Farmington, MO

2d•Onsite

About The Position

The Branch Sales Manager (BSM) is accountable for branch performance and is responsible for the branch’s effective operation and continued growth, with direction from the DDO. The role increases branch performance, productivity, and profitability while promoting employee engagement, teamwork, and job satisfaction through coaching and development. The BSM ensures team members are trained in company procedures, policies, products, and programs, and brings a strong focus on sales, marketing, and training. The BSM manages financial goals and branch operations, develops marketing strategies to grow market share and active customer accounts, and leads recruiting, coaching, evaluation, and development of the branch team. The role builds relationships with current and prospective customers, monitors customer satisfaction, and leads case management for delinquent accounts. The BSM works with division and corporate partners to support compliance, implement company initiatives, and strengthen the branch.

Requirements

High school diploma or equivalent required.
Working knowledge of P&L, sales, collections, and cost-controlling measures.
Management experience with successful results resolving customer and operational issues and managing P&L.
Leadership experience, including sales leadership.
Ability to coach and develop others.
Ability to understand and ensure compliance with industry and business policies, procedures, laws, and products.
Ability to develop and maintain business relationships at all organizational levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the USA, and able to complete post-offer screens, including criminal background, MVR, reference, and credit checks if required by state law.
Ability to meet the stated physical requirements, including prolonged standing or sitting, walking, bending, squatting, kneeling, pushing, pulling, reaching, twisting, lifting, driving, typing, travel, and housekeeping/cleaning tasks.
Regular and punctual attendance; ability to work overtime when required.

Nice To Haves

Some college preferred.
Two years of prior management experience preferred.
Two years of leadership experience, including sales leadership.
Bilingual Spanish is a plus.
Equivalent operational and/or leadership experience may be considered in lieu of stated experience requirements.

Responsibilities

Communicate the company’s vision, strategies, division goals, and objectives to branch team members.
Manage branch financial goals and use analytics to identify ways to improve financial position, profit margin, performance, and productivity.
Review branch operations and identify opportunities for increased profitability.
Train and guide team members in operations and sales leadership, including banking, collections, audits, procedures, policies, and standards.
Ensure compliance with federal, state, and local laws, company policies, and best practices; work with the DDO and Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis and develop strategies to grow market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, and develop branch team members; recognize and build their skills and abilities to achieve objectives.
Lead sales, team coaching and development, and efforts to improve branch profitability and growth.
Collaborate with the Division Director to build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone; monitor and measure customer satisfaction.
Lead case management for delinquent accounts.
Teach and validate understanding of Customer Choice - One Company/One Customer and the omni-channel experience.
Instruct the branch team on company procedures, policies, practices, and computer systems.
Assist the DDO in implementing new or changed procedures, policies, products, and programs.
Lead by example in a hands-on and approachable manner.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.
Maintain regular and punctual attendance; schedules may change to accommodate business needs, and overtime may be required.