Branch Sales Manager

Purpose Financial•Portage, MI

18h•Onsite

About The Position

The Branch Sales Manager (BSM) is responsible for the effective operation and continued growth of a branch, with direction from the DDO. This performance-based role is measured by branch results and focuses on increasing performance, productivity, and profitability while promoting employee engagement, teamwork, and job satisfaction through coaching and development. The BSM ensures branch team members are trained in procedures, policies, products, and programs, and has a strong focus on sales, marketing, and training. The role oversees branch operations, financial goals, marketing, team leadership, customer relationships, compliance, and training. The BSM works with the Division Director and other company partners to meet branch and company objectives, maintain compliance, develop employees, and provide a positive customer experience. The position requires travel within the division and access to insured, reliable transportation.

Requirements

High school diploma or equivalent required.
Working knowledge of P&L, sales, collections, and cost-controlling measures.
Management experience with exemplary results resolving customer and operational issues and successful P&L management.
Two years of leadership experience, including sales leadership.
Ability to coach and develop others.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all levels of the organization, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except in Alabama where the age requirement is 19.
Must be eligible to work in the USA and successfully complete applicable post-offer screening, including a criminal background check, MVR, credit check if required by state law, and reference check.
Regular and punctual attendance is required; schedules may change to accommodate business needs.
Ability to meet physical requirements, including standing or sitting for long periods; walking extended distances; bending, squatting, kneeling, pushing, pulling, reaching, twisting, typing, and lifting frequently under 10 pounds and occasionally up to 20 pounds.
Ability to drive, travel, and be physically present to complete job duties, including exposure to ordinary outdoor elements and housekeeping tasks involving cleaning chemicals.

Nice To Haves

Bi-lingual Spanish is a plus.
Some college preferred.
Two years of prior management experience preferred; equivalent operational and/or leadership experience may be considered in lieu of requirements.

Responsibilities

Communicate the Company’s vision and strategies to branch team members and establish and communicate division goals and objectives.
Manage financial goals and use analytics to identify ways to improve the branch’s financial position and profit margin.
Provide operational and sales leadership, training, and guidance in conjunction with the Division Director.
Ensure team members are trained in banking, collections, audits, company procedures, policies, products, programs, and standards.
Ensure compliance with federal, state, and local laws and company policies, and work with Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis and develop strategies to increase market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, train, and develop branch team members; recognize and develop their skills and abilities.
Lead sales, team coaching and development, and efforts to improve branch profitability and growth.
Collaborate with the Division Director to build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone.
Monitor and measure customer satisfaction and lead case management for delinquent accounts.
Teach and validate understanding of Customer Choice - One Company/One Customer and the omnichannel experience.
Instruct the branch in company procedures, policies, practices, and computer systems.
Assist the DDO with implementing new or changed procedures, policies, products, or programs.
Lead by example in a hands-on and approachable manner.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.
Complete branch tasks that may include banking, marketing, staffing coverage, and housekeeping or cleaning.