Branch Representative - Summerwood Branch
About The Position
The Branch Representative supports Tellers and Financial Services Representatives as needed while providing exceptional member service. The role serves members by handling account maintenance, consumer and home equity loan processing, transactions, credit counseling, and member issue resolution in accordance with credit union policies and procedures. The representative maintains knowledge of credit union products and services, educates members about options aligned with their goals, and protects the credit union’s professional reputation. The position also supports smooth team operations, backs up coworkers, identifies potential problems, and complies with applicable regulations. Employees are expected to report to work as scheduled during state-issued emergency declarations because the credit union is an essential business. The role requires a high school education or GED, one to three years of similar or related experience, at least one year of cash-handling and customer-service experience, computer and MS Office proficiency, and completion of required training. Physical duties include walking, sitting, reaching, kneeling, talking, hearing, climbing stairs, occasionally lifting or moving 10–15 pounds, extended computer-monitor viewing, and travel to and from credit union offices.
Requirements
- High school education or GED.
- One to three years of similar or related experience.
- At least one year of cash-handling and customer-service experience.
- Proficiency in MS Office and computer skills.
- Completion of required training courses.
- Attention to detail and strong organizational skills.
- Analytical, problem-resolution, and decision-making skills.
- Strong verbal and non-verbal communication skills.
- Self-motivation and ability to learn quickly.
- Ability to multitask and work well in a fast-paced environment.
- Excellent member-service skills.
- Ability to demonstrate all Texas Bay Core Values.
- Ability to maintain confidentiality and exercise discretion.
- Ability to perform the listed physical demands, including occasional lifting or moving of 10–15 pounds, extended computer-monitor viewing, and travel to and from credit union offices.
Responsibilities
- Provide prompt, courteous service to members according to established member-service expectations.
- Perform member account maintenance, including issuing debit cards, processing stop payments and wire transfers, and opening and closing accounts.
- Process consumer loans from application through disbursement, including applicant communications, document preparation and review, collateral-insurance review, protection-product recommendations, and creditworthiness analysis.
- Provide credit counseling and suggest actions members can take to improve their credit scores.
- Resolve member issues and complaints using knowledge of credit union processes and procedures; refer escalated concerns to the Assistant Branch Manager or Branch Manager.
- Prepare, process, and close home equity loans according to credit union policy.
- Manage CVIEW tickets daily, including researching and resolving errors.
- Follow credit union policies and procedures, including member identification, validation checking, and OFAC requirements.
- Maintain working knowledge of credit union products, policies, procedures, promotions, and services.
- Educate members about products and services by identifying their personal and financial goals.
- Process transactions, including deposits, withdrawals, check cashing, loan payments, transfers, open-end loan draws, credit card cash advances, and credit card payments.
- Balance the cash drawer with system totals daily and maintain the security of the cash drawer and teller number.
- Participate in the Performance Reward Program.
- Maintain and project the credit union’s professional reputation.
- Help credit union teams function smoothly and efficiently, remain alert to potential problems, and propose changes to policies and programs.
- Back up coworkers as needed and perform other duties as assigned or needed.
- Comply with all federal, state, and local regulations and report to work as scheduled during state-issued emergency declarations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
