About The Position

Zions Bank is seeking a Branch Relationship Banker to provide full-service banking to new and existing customers in a branch, with a primary focus on sales and service. The role builds and maintains customer relationships through extensive, personalized service tailored to each customer's needs. It also supports customer growth by opening accounts and consumer loans, referring customers to relevant banking products and services, and resolving client concerns directly or by connecting customers with other bank departments. The role may include cash transactions, account maintenance, and originating and closing consumer or small business loans.

Requirements

  • High school diploma or equivalent.
  • At least 1 year of experience in sales, teller work, new accounts, loan processing, or other directly related experience.
  • Working knowledge of mathematical calculations and standard banking products, services, and transactions.
  • Solid knowledge of retail products and services.
  • Basic knowledge of consumer lending applications.
  • Customer service, interpersonal, and verbal and written communication skills.
  • Selling, cross-selling, and referral skills.
  • Mathematical, problem-solving, and negotiation skills.
  • Interpersonal and relationship-building skills, attention to detail, and time-management skills.
  • Proficiency in basic computer skills.
  • An equivalent combination of education and experience may meet qualifications.

Nice To Haves

  • Bilingual in Spanish and English is highly preferred.
  • Previous experience in a financial sales representative-oriented role is preferred.

Responsibilities

  • Provide full-service banking services to new and existing branch customers, focusing primarily on sales and service.
  • Open new accounts and consumer loans, and refer customers to other banking products as applicable.
  • Resolve client concerns directly or refer clients to resources in another bank department.
  • Refer customers to other bank products and services, including commercial lending products.
  • Potentially perform cash transactions; open or update accounts; and originate and close consumer or small business loans.
  • Establish, expand, and maintain strong customer relationships through extensive, personalized service focused on each customer's needs.
  • Perform other duties as assigned.

Benefits

  • Medical, dental, and vision insurance starting day one.
  • Life and disability insurance.
  • Paid parental leave and adoption assistance.
  • Health Savings Account, Flexible Spending Account, and dependent care accounts.
  • Paid training.
  • Paid time off.
  • 11 paid federal holidays.
  • 401(k) plan with company match.
  • Profit sharing.
  • Competitive compensation in line with work experience.
  • Mental health benefits, including coaching and therapy sessions.
  • Tuition reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.
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