Relationship Banker I - Phillipsburg (Bilingual Preferred - Spanish)

TD•Phillipsburg, NJ

3d•$24 - $33•Onsite

About The Position

The Relationship Banker I serves as a customer liaison, using financial expertise and consultative advice to help customers identify banking solutions that support their financial goals and strengthen their relationship with TD. The role requires knowledge of banking products, services, and routine transactions, along with the ability to identify customer needs, make appropriate recommendations, and refer customers to internal partners. The banker builds customer relationships through attentive listening, personalized service, outreach, and proactive sales activities. Responsibilities also include assisting with loan-product conversations and application intake, handling customer issues, guiding customer flow in the branch, and potentially performing teller transactions. The role requires active NMLS registration and compliance with applicable banking, lending, risk, and operational requirements. This position is listed for 20 hours at the Phillipsburg, New Jersey location. TD provides training and onboarding, career development conversations, an online learning platform, and mentoring programs. The role is part of a team-oriented environment focused on customer service, operational excellence, inclusion, and colleague development.

Requirements

High school diploma or GED.
At least 1 year of experience working with customers and/or in sales, or equivalent demonstrated through volunteering, education, or military experience.
Must complete teller training upon hire to handle customer transactions.
Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.
Demonstrated organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Sound judgment and effective problem-solving skills.
Proficiency in Microsoft Office.

Nice To Haves

Bilingual Spanish skills preferred.
Teller experience preferred.
Demonstrated ability to engage customers in conversations while educating them about products and services preferred.
Notary license preferred.

Responsibilities

Help customers with banking needs, build relationships, and deliver service and advice.
Identify customer needs and recommend suitable banking products, services, or referrals to internal partners.
Explain product features and benefits and provide consultative support that helps customers meet financial goals.
Use customer relationship management tools to assess customer needs and support proactive, lead-focused outreach and sales activities.
Participate in customer outreach, servicing, and advice activities, including conversations about loan products and facilitating application intake.
Independently resolve customer issues and escalate concerns or non-standard matters when necessary.
Lead lobby customer flow by welcoming customers, discovering initial needs, and directing them appropriately.
Educate customers about self-service and digital banking options that meet their preferences.
May perform teller transactions, including check cashing, deposits, transfers, and withdrawals, while following fraud-mitigation measures and operational procedures.
Comply with applicable laws, regulations, risk controls, and company policies, including Bank Secrecy Act and Patriot Act requirements.
Ensure transactions, documentation, due diligence, and business processes are accurate and timely; escalate high-risk or non-standard activity.
Participate in store operations and contribute to operational excellence and business objectives.
Collaborate with colleagues and partner bankers, make effective referrals, share knowledge, and support a positive and inclusive team environment.
Participate in coaching, performance management, learning, and career development activities.

Benefits

Health and well-being benefits.
Savings and retirement programs.
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
Banking benefits and discounts.
Career development opportunities.
Reward and recognition programs.
Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan.
Regular career, development, and performance conversations with a manager.
Access to an online learning platform and mentoring programs.
Training and onboarding sessions.