Branch Receptionist

INSURICA, Inc•Phoenix, AZ

23h•$55,000 - $65,000•Onsite

About The Position

The Receptionist answers the telephone, greets clients and visitors, receives and transmits messages, and maintains the agency's professional image with callers and visitors. This role operates in a fast-paced, multi-tasking office environment with periodic high disruption and changing priorities. The position requires approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently. The receptionist may need to lift up to 20 pounds occasionally and will operate a computer workstation.

Requirements

Ability to operate a multi-line telephone system
Must have a neat and professional appearance and demonstrate effective telephone etiquette
Should be friendly, courteous, organized, and enjoy interfacing with people
Must have good communication skills
Good computer skills (MS Office suite)
Must be a team player and be willing to find win-win solutions for our customers, companies, and agencies
Prior office experience with a multi-line telephone system
High School diploma or equivalent
Adherence to Company policies and procedures
Ability to fulfill job responsibilities through acceptable attendance

Responsibilities

Handle incoming calls and visitors, provide assistance and information as required, and connect callers/visitors with the desired party in a friendly, courteous, and cheerful manner.
Maintain the in and out log and the Welcome Board.
Answer client inquiries or direct the inquiry to the person best able to handle.
Distribute incoming fax messages.
Record and forward accurate messages.
Retrieve overnight messages.
Type correspondence, reports, and other documents as requested.
Send outgoing faxes as requested.
Perform all actions relating to the public, customers, and companies in a manner that will avoid issues involving potential errors and omissions.
Participate in seminars and other training for knowledge and skill development.
Perform other duties as requested.