Branch Operations Support Professional

Alabama Credit Union•Tuscaloosa, AL

11d•Onsite

About The Position

The Branch Operations Support Professional will provide high-quality service by responding to ACU branch and operations team members seeking answers to questions about ACU policies, procedures as well as various applications including (but not limited to) branch systems including new accounts, branch related cash machines, and all e-services. Responds promptly and courteously with the intent to reconcile all problems in accordance with the Branch Operating Standards. This position exists to provide high-quality service by responding to ACU branch and operations team members seeking answers about ACU policies, procedures as well as various applications including (but not limited to) branch systems including new accounts, branch related cash machines, and all e-services. The Branch Operations Professional responds promptly and courteously with intent to reconcile all problems in accordance with the Branch Operating Standards. This position is available in West Alabama. If you cannot maintain a calm demeanor under potentially stressful circumstances, if you cannot work in a fast-paced environment with multiple priorities, or if you don't do well with "attention to detail" jobs, this may not be the job for you. However, if you want the opportunity to provide great service and thrive on helping in community, it may be the perfect opportunity to feel good about your career!

Requirements

At least two years of ACU experience, preferably in a position involving branch and/or Member Care Department
Superior knowledge of ACU e-services and all branch cash machine operations
Understanding of governmental regulations for financial institutions
Expert knowledge of products offered by Alabama Credit Union
Understanding of the latest and most efficient process provided by vendors
Notary and Medallion rules and regulations
Ongoing education for self and others
Must have manager recommendation for position

Nice To Haves

Two plus years of Credit Union experience in branch operations
Experience with Corelation system

Responsibilities

Provides support to branch team members through multiple communication options such as: phone, email, IM, and help desk tickets
Assist with information preparation, review and implementation for internal knowledge base
Interfacing with support departments to provide problem resolution for team members
Assisting with creation and analysis of reports to help with training and development of team members
Completing back-office reports related to deposit accounts, such as override, dormant/inactive, escheatment and other reports as assigned by manager
ITM Interactive state-wide response and review
Online Account application reviews