Branch Operations Support Specialist

Industrial Supply•Salt Lake City, UT

About The Position

The Branch Operations Support Specialist provides hands-on assistance to branch supervisors and territory managers to strengthen daily operations and customer service. Based in Salt Lake City, the specialist visits assigned branches, helps employees follow established processes, supports training, reviews operational reports, and assists with approved improvement plans. The specialist tracks progress and communicates issues, while the branch supervisor and territory manager retain responsibility for branch performance. The position covers branches in Elko, Nevada; Rock Springs and Gillette, Wyoming; Las Vegas, Nevada; Chandler, Arizona; Amarillo, Texas; and Spanish Fork and Ogden, Utah. Regular travel is required, with overnight stays required only for branches outside Utah. Each branch visit includes at least three full working days on site. A planned branch rotation and visit frequency are coordinated with local leadership based on branch needs. Work away from home is anticipated to be about 50%. Success is measured by effective employee training, completion of assigned improvement activities, accurate reporting, consistent follow-up, and contribution to branch KPI improvements. Branch supervisors and territory managers set branch targets and remain accountable for overall results.

Requirements

Practical experience in branch operations, warehousing, inventory management, distribution, or a related support role.
Basic working knowledge of lean practices and quality procedures, with willingness to learn company methods and systems.
Computer skills including Excel, email, and standard reports, with the ability to learn ERP and warehouse systems.
Ability to read operational reports, recognize discrepancies, document findings, and follow an action plan.
Clear communication and interpersonal skills to work with branch employees, branch supervisors, territory managers, and sales vice presidents.
Ability to organize assigned work, manage a travel schedule, and follow through with limited supervision.
Willingness and ability to travel regularly, including overnight stays for out-of-state branches, and meet the minimum three-day on-site requirement for each visit.
Energetic and positive, with a willingness to help with daily branch work.
Approachable, respectful, and able to get along with people with different personalities and work styles.
Customer-oriented and attentive to how daily operations affect service.
Patient when training others, receptive to feedback, and comfortable asking for help.
Reliable, adaptable, and committed to completing assigned work.

Nice To Haves

Two to four years of relevant operational experience, preferably in industrial supply or MRO distribution.
Experience training coworkers, supporting cycle counts, or participating in lean or quality improvement activities.

Responsibilities

Visit assigned branches for at least three full working days per visit to work alongside employees, observe daily processes, and assist with assigned improvement activities.
Review standard KPI reports with the branch supervisor and territory manager, flag performance gaps, and help investigate recurring issues.
Help implement approved action plans with assigned tasks, deadlines, and follow-up; escalate barriers or decisions requiring leadership approval.
Support established receiving, putaway, inventory control, cycle counting, picking, packing, shipping, and replenishment procedures.
Use established lean practices, including 5S, visual management, and standard work, to help teams maintain organized and consistent operations.
Follow company quality procedures, document errors and recurring problems, and assist with approved corrective actions.
Provide practical employee training and coaching on established processes, system use, and daily work routines.
Coordinate primarily with branch supervisors and territory managers to support customer commitments; provide updates to sales vice presidents as needed.
Work with the Salt Lake City distribution team and support functions to help resolve inventory, delivery, and system issues.
Prepare a brief report after each visit covering completed activities, KPI observations, open issues, and follow-up commitments; track assigned actions between visits.
Follow safe work practices and contribute to a positive, respectful, and customer-oriented workplace.
Complete assigned action items and branch visit reports on time.
Support employee understanding and consistent use of established processes.
Track operational issues accurately and escalate them promptly.
Contribute to improvements in inventory accuracy, order accuracy, on-time delivery, productivity, and customer service.