Branch Operations Support Professional

Alabama Credit Union•Tuscaloosa, AL

10d

About The Position

The Branch Operations Support Professional provides high-quality service to Alabama Credit Union (ACU) branch and operations team members by answering questions about ACU policies, procedures, and applications, including branch systems for new accounts, branch-related cash machines, and e-services. The role responds promptly and courteously and works to resolve problems in accordance with Branch Operating Standards. The position is available in West Alabama. The role supports branch employees through phone, email, instant messaging, and help desk tickets; contributes to internal knowledge-base materials; coordinates with support departments to resolve issues; and assists with reports used for team-member training and development. It also completes assigned back-office deposit-account reports, reviews statewide ITM Interactive activity, and reviews online account applications. This position calls for someone who can remain calm in potentially stressful circumstances, work in a fast-paced environment with multiple priorities, and maintain attention to detail. The stated salary range is $20.35 to $30.52, with a midpoint of $25.44.

Requirements

At least two years of ACU experience, preferably in a position involving branch operations and/or the Member Care Department.
Superior knowledge of ACU e-services and all branch cash machine operations.
Understanding of governmental regulations for financial institutions.
Expert knowledge of products offered by Alabama Credit Union.
Understanding of the latest and most efficient processes provided by vendors.
Knowledge of Notary and Medallion rules and regulations.
Manager recommendation for the position.
Ability to maintain a calm demeanor under potentially stressful circumstances.
Ability to work in a fast-paced environment with multiple priorities.
Attention to detail.

Nice To Haves

Experience with the Corelation system.
Experience in a position involving branch and/or Member Care Department.

Responsibilities

Provide support to branch team members through phone, email, instant messaging, and help desk tickets.
Assist with preparing, reviewing, and implementing information for the internal knowledge base.
Work with support departments to resolve problems for team members.
Assist with creating and analyzing reports to support team-member training and development.
Complete back-office deposit-account reports, including override, dormant/inactive, escheatment, and other reports assigned by the manager.
Respond to and review statewide ITM Interactive activity.
Review online account applications.
Respond promptly and courteously to questions about ACU policies, procedures, branch systems, cash machines, and e-services, and work to reconcile problems according to Branch Operating Standards.
Pursue ongoing education for oneself and others.