Branch Operations Supervisor

Indie Campers • Salt Lake, UT

1d • Onsite

About The Position

Indie Campers is a global road-trip travel company operating a large campervan and RV fleet across Europe, North America, and Oceania. The Branch Operations Supervisor helps deliver high-quality rental operations, coordinated service, and a consistent customer experience at a local depot. As the on-site leader, the supervisor drives operational excellence, team performance, and the customer journey, bridging global standards and local execution.

The role oversees the daily operations of a small depot, personally executing and coordinating workflows because of the small team and absence of specialised units. It is 70–80% hands-on, with responsibility for operational flow, customer service, documentation, fleet readiness, and depot cost control. The Branch Operations Supervisor reports to the District Manager.

Requirements

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability and ability to step into daily depot workflows.
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
• Driving licence, Category B, required.
• Able to lift or move light-to-moderate items weighing 10–15 kg and stand, walk, and move around the depot for long periods.
• Comfortable performing physical tasks as needed.
• Comfortable working indoors and outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak periods to support urgent operational needs.
• Flexible to work extended shifts during peak seasons to ensure operational continuity.

Responsibilities

• Execute and coordinate rental workflows, including check-in, check-out, documentation, system updates, cleaning, and maintenance.
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tyres.
• Promptly escalate complex technical or mechanical problems to regional servicing teams.
• Maintain accurate fleet status and readiness in operational systems.
• Coordinate daily shifts, priorities, and task allocation across the small team.
• Demonstrate standard operating procedures and support onboarding tasks for new hires.
• Oversee preparation and presentation of RVs for sales appointments.
• Control depot costs through efficient use of consumables, prevention of unnecessary expenses, minimisation of rework, and disciplined operational spending.

Benefits

• Career development opportunities in Field Operations, with transition opportunities to offices in Lisbon, Mexico City, or Manila.
• Continuous training and coaching.
• Compensation package including performance and referral bonuses.
• Free road trips around Europe, North America, and Oceania.
• $50,000–$55,000 yearly salary plus benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed