Branch Operations Supervisor

Border States•Phoenix, AZ

1d•Onsite

About The Position

Leads and supervises the day-to-day functions of branch operations. Resolves SAP software issues, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions.

Requirements

Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Prior supervisory experience with a minimum of two years’ prior customer service or sales experience preferred.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of three-years of prior electrical distribution experience preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

Responsibilities

Serves as a point of contact for all SAP training, system upgrade coordination and branch change management, as appropriate.
Serves as the location’s Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues, as appropriate.
Develops and/or reviews proposals for purchasing equipment.
Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff.
Supervises all inventory modifications using the reason codes in SAP.
Provides leadership during the location’s annual inventory process and with the Inventory committee.
Consistently provides responsive, quality customer service to our customers.
Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition and problem resolution.
Works closely with BSE sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
May oversee inventory cycle counting, inventory performance, bin management, return management and root cause analysis of inventory discrepancies.
Assists with scheduling and coordination of product meetings and customer trade shows and other branch events and meetings.
Approves all inventory returns.
Responsible for the payment of all bills and donation payments for the branch within approved limits.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Completed branch reporting, as needed.
May facilitate new employee orientation and onboarding activities
Reviews and approves credit invoices.
May handle facility maintenance.
Other duties as assigned by supervisor or other designate.