Branch Supervisor

Hudson Valley Credit Union•Town of Guilderland, NY

4h•Onsite

About The Position

Hudson Valley Credit Union is currently recruiting for the position of Branch Supervisor. The primary function of this role is to ensure the delivery of an exceptional member experience while maintaining the operational integrity of the branch. The Branch Supervisor will foster employee development through training and coaching to inspire actions that increase engagement and productivity, ultimately meeting branch and organizational goals. The role involves supervising day-to-day branch activities, modeling high-level member service, processing transactions, and resolving member issues. It also encompasses ensuring adherence to standard operating procedures, providing guidance and training to branch employees to resolve operational issues, exceptions, and adjustments. The supervisor is responsible for all aspects of branch operations, including the completion of branch audits, security checks, and regulatory compliance to effectively manage risk. They are expected to set clear expectations to deliver high-quality service leveraging the HVCU Sales & Service model to promote the Credit Union’s products and services and support branch profitability. This includes looking for opportunities to enhance revenue, reduce expenses, create efficient processes, and improve operations, as well as submitting annual budget recommendations to the Branch Manager. The role also involves coaching staff to expand the use of alternative digital delivery systems by explaining the merits of other systems such as Online Banking, Bill Pay, and Contact Center. The supervisor must adhere to all Credit Union policies, procedures, and regulatory agency requirements, participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA), and demonstrate attained knowledge. Participation on Credit Union teams, projects, and strategic initiatives is expected when opportunities arise, along with performing additional duties and special projects as assigned. The supervisor is expected to embrace and apply HVCU’s guiding principles to all activities and responsibilities, including the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices, demonstrating teamwork and professionalism. Regular and predictable attendance, including punctuality, is a key responsibility.

Requirements

Associate’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience required
NYS Notary Public licence following 6 months achievement of independence on the job required
Minimum 2 Years Teller or cash handling experience in a financial institution or retail environment required

Nice To Haves

Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred

Responsibilities

Interview, hire and develop employees.
Build employee engagement through consistent communication, coaching and reinforcement of organizational values and modeling of critical behaviors.
Utilize HVCU’s coaching and development tools to provide consistently meaningful feedback to employees.
Supervise the day-to-day activities of the branch, modeling the highest level of member service while processing transactions and resolving potential member issues.
Ensure standard operating procedures are being followed and provide guidance and training to branch employees to resolve operational issues, exceptions and adjustments.
Responsible for all aspects of branch operations including the completion of branch audits, security checks and regulatory compliance to effectively manage risk.
Set clear expectations to deliver high quality service leveraging the HVCU Sales & Service model to promote the Credit Union’s products and services and support branch profitability.
Look for opportunity to enhance revenue, reduce expenses, create efficient processes and improve operations.
Submit annual budget recommendations to the Branch Manager.
Coach staff to expand the use of alternative digital delivery systems by explaining the merits of other systems such as Online Banking, Bill Pay and Contact Center.
Adhere to all Credit Union policies, procedures, and regulatory agency requirements.
Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge.
Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises.
Perform additional duties and special projects as assigned.
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.