Branch Operations Supervisor

Lowe's Companies, Inc.•Houston, TX

2d•Onsite

About The Position

The Branch Operations Supervisor is primarily responsible for supervising a high performing team that handles product safely, efficiently, and effectively as it moves through the facility. This role is a key member of the leadership team, focusing on coaching and training associates, delegating tasks, following-up on daily activities, managing performance, and ensuring adequate department coverage. The Operations Supervisor maintains a safe working environment and fosters a culture of safety among associates. This individual monitors production volume and assigns or reassigns operations associates to tasks such as receiving, picking (order-fill), shipping product, or other supporting duties. The role requires quick responses to changing workflow conditions and a positive contribution to the facility’s key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also involves engaging with associates to assist them with associate relations-related issues experienced within the organization or with other associates. When scheduled as Manager-on-Duty, the supervisor provides full leadership over the branch, including resolving associate concerns, addressing customer needs, maintaining a safe work environment, regularly observing associates, executing opening and closing procedures, and ensuring a safe and clutter-free workspace.

Requirements

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent experience
Minimum of 6 months experience providing direction or supervision to teams (with or without direct report responsibility) and providing feedback
Experience supporting or participating in the process of training, mentoring, and developing associates
Basic math and reading comprehension skills
Basic computer skills, including working knowledge of Microsoft Office
Proven record of complying with safety requirements

Nice To Haves

Experience building a culture of safety among subordinates and peers
Experience working with and communicating to next level leadership
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
Bi-lingual skills, if applicable to the facility

Responsibilities

Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed
Identifies and resolves equipment issues
Identifies and assists in implementing process improvements or new processes launched from corporate
Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates
Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback
Conducts team huddle, including safety topics, upcoming events and demand for the day
Works with associates to build a work environment of engagement and inclusion
Makes recommendations in the candidate selection process for nonexempt roles
Helps associates on the team transition through change
Leads the onboarding and training process for associates
Communicates and builds partnerships with cross functional teams
Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment (as Manager-on-Duty)
Regularly walks the branch, observing associates working safely and meeting production guidelines (as Manager-on-Duty)
Responsible for executing opening and closing procedures (as Manager-on-Duty)
Validates associates are working safe and free of clutter (as Manager-on-Duty)
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders (as Manager-on-Duty)