Branch Operations Supervisor

Lowe's Companies, Inc.•Boston, MA

1d•Onsite

About The Position

The Branch Operations Supervisor is primarily responsible for supervising a high-performing team that handles product safely, efficiently, and effectively as it moves through the facility. This role is a key member of the leadership team, involving coaching and training associates, delegating tasks, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Operations Supervisor maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility’s key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates. When scheduled as Manager-on-Duty, the supervisor provides full leadership over the branch, including resolving associate concerns, addressing customer needs, maintaining a safe work environment, regularly walking the branch, observing associates working safely and meeting production guidelines, executing opening and closing procedures, validating associates are working safe and free of clutter, and funnelling non-MOD activities to appropriate non-MOD leaders.

Requirements

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent experience.
Minimum of 6 months experience providing direction or supervision to teams (with or without direct report responsibility) and providing feedback.
Experience supporting or participating in the process of training, mentoring, and developing associates.
Basic math and reading comprehension skills.
Basic computer skills, including working knowledge of Microsoft Office.
Proven record of complying with safety requirements.

Nice To Haves

Experience building a culture of safety among subordinates and peers.
Experience working with and communicating to next level leadership.
Experience with software applications such as Microsoft Office and/or a Warehouse Management System.
Bi-lingual skills, if applicable to the facility.

Responsibilities

Supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility.
Coaching and training associates.
Delegating daily tasks and following-up.
Managing performance and ensuring adequate department coverage.
Maintaining a safe working environment and building a culture of safety among associates.
Monitoring production volume and assigning or reassigning operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks.
Responding quickly to changing workflow conditions and contributing positively to the facility’s key performance indicators.
Resolving issues and addressing safety concerns.
Communicating business objectives and daily workload plans to the team.
Engaging with associates to assist them through associate relations related issues.
Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed.
Identifies and resolves equipment issues.
Identifies and assists in implementing process improvements or new processes launched from corporate.
Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks.
Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates.
Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries.
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback.
Conducts team huddle, including safety topics, upcoming events and demand for the day.
Works with associates to build a work environment of engagement and inclusion.
Makes recommendations in the candidate selection process for nonexempt roles.
Helps associates on the team transition through change.
Leads the onboarding and training process for associates.
Communicates and builds partnerships with cross functional teams.
Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment (as Manager-on-Duty).
Regularly walks the branch, observing associates working safely and meeting production guidelines (as Manager-on-Duty).
Responsible for executing opening and closing procedures (as Manager-on-Duty).
Validates associates are working safe and free of clutter (as Manager-on-Duty).
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders (as Manager-on-Duty).

Benefits

Exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles.
Health, Dental and Vision insurance.
Life and Disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
Flexible spending and health savings accounts.
401(k) Retirement account with company match.
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and Parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.