Branch Operations Manager

Ingersoll Rand Careers • Pinetown, NC

3d • Hybrid

About The Position

This role combines service leadership with full responsibility for the day-to-day running of the Durban branch. The Branch Manager is accountable for leading the service technicians, managing operations, and ensuring consistent delivery to customers. The role is hands-on and requires a strong balance of technical understanding, people leadership, and operational control. You will be the leader on site, setting the standard and ensuring the branch runs efficiently, safely, and with strong operational control, while working closely with sales, finance, and support teams to deliver overall performance.

Requirements

• Relevant technical, engineering, or trade qualification preferred
• 5–10 years’ experience in a technical or service environment, ideally within industrial products
• Proven experience leading and managing a technical team
• Strong people leadership skills, including coaching, development, and performance management
• Practical understanding of service operations and customer requirements
• Good communication skills with the ability to engage customers, technicians, and internal teams
• Strong experience in a service or technical environment
• Proven ability to lead and manage a team
• Good understanding of operational and branch-level activities
• Hands-on, practical approach to problem solving
• Able to manage both day-to-day operations and longer-term priorities
• Strong communication skills with both customers and internal teams

Responsibilities

• Branch Leadership & Operations
• Service Operations
• People Leadership
• Customer Management
• Financial & Performance Management
• Safety, Compliance & Quality

Benefits

• Incentive
• pension fund
• medical aid
• company car
• Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed