Branch Operations Manager

RBC•Laval, QC

22h•Onsite

About The Position

The RBC Dominion Securities management team located in Laval is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfills a leadership role in the branch by providing operational and administrative support to the branch management and advisory teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

Requirements

Mastery of the French language
Canadian Investment Regulatory Exam (CIRE)
Meticulous attention to detail and excellent time management skills
A professional approach to all situations to create a positive working environment
Ability to complete duties independently seeking out own answers and solutions

Nice To Haves

Knowledge of RBC Dominion Securities’ systems and procedures, an asset
Experience in the securities industry is an asset
Knowledge of the English language

Responsibilities

Implement Branch Manager’s vision and ensure branch is efficiently and effectively managed.
Instrumental in managing the daily administrative operations of the branch (approve incoming and outgoing daily transactions, verify and action requests submitted by sales support staff, verify documentation, approve account openings, etc.).
Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
Ensure compliance and internal control requirements are met.
Branch technology access, setup, and troubleshooting.
Manage sales support within the branch.