Branch Operations Manager

CBX Solutions Recruiting Team • Newark, DE

1d • Hybrid

About The Position

The Branch Operations Manager leads all day-to-day business operations within an assigned CBX Solutions branch. In branches where this role exists, the BOM is the senior operational leader on-site, responsible for branch performance, team development, customer relationships, financial results, and sales activity.
The right person for this role combines the organizational discipline to run a branch efficiently with the interpersonal confidence to build a high-performing team and the client relationships that drive growth. You are self-directed and results-oriented, and you hold yourself to the same standard you set for the people around you.

Requirements

• Bachelor’s degree or equivalent combination of industry experience
• 5–7 years in distribution management, building materials, construction, or a related industry required
• Demonstrated experience managing teams across multiple functions; supervisory experience required
• Intermediate to advanced proficiency in Microsoft Office Suite; Word, PowerPoint, Excel, and Outlook required
• Strong operational leadership: you have run a team or location before and understand how to build accountability, drive performance, and develop people simultaneously
• Excellent communication skills written and verbal with the ability to adapt your style for customers, team members, suppliers, and corporate partners
• Proven ability to build and maintain working relationships at all levels, internal and external, including with contractors, suppliers, and key accounts
• Financial literacy sufficient to own branch budget performance, monitor variances, manage expenses, and interpret P&L-level data with confidence
• Strong organizational skills: you manage multiple concurrent priorities without losing accuracy, follow-through, or team visibility
• Self-directed and results-oriented: you set the standard and hold yourself to it, without waiting to be told what needs attention
• The interpersonal confidence to motivate a team, resolve customer issues, and represent the branch professionally in any setting

Nice To Haves

• Familiarity with commercial construction, security integration, or building products preferred; deep product specialization not required
• Prior experience working with contractors, GCs, or industry professionals preferred

Responsibilities

• Oversee, direct, and manage all day-to-day facets of branch operations, establishing operational goals and driving performance across all departments
• Review and manage personnel assignments, performance goals, and workload distribution for direct reports spanning office and warehouse functions
• Assign, instruct, and train team members; provide consistent direction and follow-through to ensure strong individual and team performance
• Set a professional standard for the branch in personal character, work habits, organizational skills, and commitment to results — the branch reflects your example
• Conduct regular coaching and counseling sessions with team members to build capability, address performance gaps, and maintain a positive, motivated work environment
• Manage all personnel duties in partnership with corporate Human Resources, including performance management and corrective action as needed
• Monitor sales activity across the branch to ensure profitability targets are met; identify gaps and work with the sales team to close them
• Support sales team members in developing solutions for customers, following up on estimates, and closing work for the branch
• Maintain and develop relationships with key clients, general contractors, and industry professionals who interact with the branch
• Ensure all sales team members meet or exceed activity standards for monthly, quarterly, and annual targets
• Champion excellent customer relations across all touchpoints — internal and external — and hold the team to the same standard
• Build and maintain relationships with key supplier representatives and industry professionals whose partnership supports branch operations and competitive positioning
• Serve as an escalation point for customer issues; resolve problems with urgency and professionalism
• Manage branch financial performance with accountability for revenue, profitability, and operating expenses relative to budget
• Assist in the preparation of the annual preliminary budget; monitor compliance to the approved budget throughout the year and work to ensure financial expectations are met
• Review budget variances and discrepancies with team members; identify root causes and drive corrective action
• Review recurring operational reports on a consistent basis: production reports, employee attendance, expense reports, and other branch performance documentation
• Monitor inventory levels to ensure sufficient quantities are available to support active and upcoming project needs
• Monitor and ensure on-time delivery and job completion across all branch activity
• Review accounts receivable and assist with collections as necessary

Benefits

• Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Generous paid time off for rest, family, and self-care.
• Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager