Branch Operations Manager
About The Position
Service Partners is seeking a Branch Operations Manager to lead by example in managing the administrative, warehouse, and internal functions of their location. This role is crucial for meeting and optimizing business performance objectives, service, productivity, and quality. The Branch Operations Manager will collaborate with their manager and the warehouse/fabrication management team to plan and direct operations, focusing on improving performance, productivity, efficiency, and profitability. Key aspects of the role include maintaining high employee morale, ensuring cost-effective customer service, and supporting the branch sales plan for growth and margin improvement. Service Partners is recognized as a “Great Place to Work” and is a leader in energy-efficient insulation and building material products, offering a diverse and inclusive team environment that values integrity and innovation.
Requirements
- A minimum of 10 years’ proven work experience in a management or similar role in a warehouse/distribution center environment, or a minimum 15 years’ experience working in a manufacturing/fabrication environment.
- Experience with product scheduling and shipping, logistics and fleet management, and customer service required.
- Must have experience with ERP’s, WMS, distribution/shipping software (strong preference for SXe/ TWL experience).
- Knowledge of business and management principles (budgeting, strategic planning, resource allocation).
- Strong team building, decision-making and people management skills.
- Flexibility to work extended hours as required to meet Customer deadlines.
- Experience with full Microsoft Office Suite.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Supervise supplier and return material authorizations, including customer credit and supplier claim for special order or defective product forms pending return of material.
- Assist in managing branch assets including inventory, receivables, and payables to maximize bottom line performance, reduce carrying costs, and ensuring exemplary service to customers.
- Utilize LEAN methodologies to develop and implement action plans to correct problem areas and optimize established levels of business performance objectives, service, productivity, and quality.
- Implement and ensure consistent compliance with standard operating procedures, policies, internal audit controls, controls, and business management quality system requirements.
- Analyze customer feedback and develop methods to improve service quality using metrics.
- Contribute to preparation of branch annual budget, including forecast of capital expenditures.
- Analyze reports to identify potential operational deficiencies and take corrective actions.
- Perform required system utilities, security and administrative controls used in daily activities.
- Implement branch physical security standards by conducting facility and asset inspections and taking corrective actions to support security controls.
- Conduct annual transportation cost analyses to ensure efficiency.
- Monitor and approve branch expense and stock documentation.
- Oversee use and maintenance of petty cash fund.
- Conduct daily branch management meetings to communicate information to all associates.
- Manage warehouse operations so that productivity and budgetary goals are consistently met.
- Work closely with sales and fabrication teams to develop and maintain a ‘customer first, whatever it takes’ culture.
- Partner with fabrication and purchasing departments to ensure accurate, on-time and in full receipt of materials in support of overall order fulfilment goals.
- Determine equipment availability and capabilities to efficiently schedule, coordinate, and move orders through the facility to meet customer expectations.
- Organize and manage branch workflow to satisfy production requirements in a cost-efficient manner.
- Partner with Talent Acquisition Manager to ensure proper employment levels through selecting, interviewing, and hiring of personnel.
- Build and initiate plans to motivate employees to achieve work goals.
Benefits
- Base + Commissions
- Medical, Dental and Vision
- Strive Wellness Program
- 401(k) Matching
- Paid Holiday and Paid Time Off (PTO) for all positions
- AssuredExcellence®: minimal to no cost medical care and prescription drugs
- Flexible Spending Accounts (FSA): Healthcare and Dependent care
- Health Spending Account (HSA): with employer contribution
- Life & Disability Insurance
- Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
- Employee Referral Bonus
- Paid Military Leave
- Tuition Reimbursement
- Length of Service Award
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What This Job Offers
Job Type
Full-time
Career Level
Senior
