Branch Operations Manager

TWO-TAC LLC•Newark, OH

18d•Onsite

About The Position

The Branch Operations Manager is responsible for overseeing the daily operations of AMERI-CANS’ service branch, ensuring seamless execution of service routes, operational efficiency, and a high standard of customer satisfaction. This role will work closely with senior leadership during an initial training period before taking full ownership of branch operations, personnel management, and process optimization. AMERI-CANS has a dynamic team of technicians, operations and administrative staff that champion the highest standards of performance, integrity and customer service, without compromise. We are driven by purpose, with a vision to grow in a meaningful way that enables us to impact our community of veterans and their families. We work towards that vision every day and we are looking to fill this critical role with someone ambitious, with an entrepreneurial spirit and a strong desire to excel in a meritocracy where your success is in your own hands.

Requirements

5–10+ years of relevant industry experience.
Familiarity with operational processes, technical infrastructure, equipment, and day-to-day challenges in the field.
Absolute commitment to completing the job efficiently and with pride.
Strong people-management skills and a focus on employee development.
Interest in working in a fast-paced, startup-like environment.
Exceptional communication, planning, organization, and time-management abilities.
Willingness to work flexible hours to ensure 100% execution and be present to solve problems as they arise.
5 years of supervisory experience/skills.
5 years of experience in related industry.

Nice To Haves

Ability to sit or stand for long periods of time; move fingers and hands, ability to stoop, crawl, bend, twist, reach, and crouch.
Perform the essential duties with minimal or no supervision.
Lift and carry up to 50lbs and drag 185lbs.

Responsibilities

Oversee day-to-day service route execution, ensuring 100% completion of commitments.
Coordinate with back-office operations, including order management, billing, receivables, supply, and logistics, to ensure seamless execution.
Manage operations personnel time, attendance, and records in collaboration with administrative staff.
Maintain fleet readiness, equipment maintenance, and repair schedules.
Organize and manage operations personnel to maximize productivity, morale, and customer satisfaction.
Direct the ongoing organization and optimization of service yards, equipment, supplies, and staging areas.
Lead new site setups for commercial systems, including coordination of 3rd-party assets, materials, and budgets.
Prioritize maintenance and yard staff activities according to tactical and strategic goals.
Support special events, local projects, and weekend operations to ensure execution aligns with expectations.
Refine operational standards, develop differentiators, and “bullet-proof” setups and products.
Improve driver and A-driver productivity while reducing road-time to support work-life balance.
Provide market intelligence, including trends, competition, and client feedback, to company leadership.
Offer operational planning and execution recommendations with a long-term, six-month outlook.
Mentor and counsel staff to continually enhance quality of work.
Facilitate the growth and optimization for all Texas sites.