Branch Operations Manager

Royal Bank of Canada•Victoria, BC

5d•CA$65,000 - CA$85,000•Onsite

About The Position

The RBC Dominion Securities Management team in Victoria is seeking a Branch Operations Manager to lead operational excellence across the branch. This role serves as the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams. The position bridges client services, compliance, technology, and team development to ensure the branch operates smoothly and adheres to all regulatory standards.

Requirements

Meticulous attention to detail with excellent time management
Strong written and verbal communication skills in English
Professional demeanor that fosters a positive working environment
Self-directed problem-solving ability; comfortable working independently

Nice To Haves

Canadian Investment Regulatory Exam (CIRE) certification
Knowledge of RBC Dominion Securities systems and procedures
Prior experience in the securities/banking industry

Responsibilities

Execute the Branch Director's vision – Translate strategic goals into day-to-day operational excellence
Work closely with the Branch Manager/Associate Branch Manager to foster COI/bank partner relationships for the branch
Mainly responsible for HR administration, including payroll, new employee onboarding, vacation/absence management, recruitment, Coaching, Registrations (CIRO, Insurance, PC USA), employee recognition, performance management, etc.
Lead and develop staff – Train new branch support staff and coordinate ongoing professional development for existing team members
Supervise sales support teams – Manage and optimize the performance of branch support staff
Review of Compliance related matters delegated by the Branch Manager and ensure all regulatory requirements and internal controls are consistently met
Manage technology – Oversee system access, setup, troubleshooting, and technology adoption across the branch
Liaise across departments – Coordinate with internal RBC teams to resolve issues and streamline processes