Branch Operations Manager

Lennox International•Livonia, MI

5d•$70,000 - $80,000•Hybrid

About The Position

Lennox National Account Services (NAS), a division of Lennox International, is a leading national provider of Commercial Heating, Ventilating, and Air Conditioning (HVAC) maintenance and service. With over 100 offices across the continental United States, NAS is experiencing significant growth and plans to double its branch offices and increase annual revenue in the next five years. This role is crucial for managing and coordinating employees in maintaining, servicing, and installing commercial HVAC equipment, ensuring safety, productivity, customer satisfaction, and employee retention.

Requirements

Associate’s degree (A.A.) or equivalent education from a two-year college or technical school.
5+ years related experience or equivalent combination of education and experience.
HVAC industry technical knowledge required.
Ability to travel in local market on a regular basis; occasional overnight travel required.
Ability to climb ladders.
Moderate lifting up to 90lbs.
Computer skills; competent in MS Office software (Word and Excel).
Must achieve NATE certification in first full year as Branch Manager.
Positive mental attitude, self-motivated, self-starter, Competitive, High Energy.
Ability to thrive in a fast-paced environment, Professional and punctual.

Nice To Haves

P&L Management Experience with successful track record preferred.
EPA Certification: Type I and Type II or Universal Preferred.

Responsibilities

Manages and coordinates employees engaged in maintaining, servicing, and installing commercial HVAC equipment and accessories.
Ensures safety, labor productivity, efficiency, inventory management, customer satisfaction, employee retention, and on-time arrival.
Reads, analyzes, and interprets reports, correspondence, proposals, and blueprints.
Assists employees in diagnosing commercial HVAC equipment.
Prepares estimates and proposals.
Reviews financial statements, sales and activity reports to measure productivity, identify areas for cost reduction, and improve programs.
Requisitions and manages inventory of tools, equipment, and materials.
Studies production schedules and estimates labor requirements.
Directs employees in dismantling, assembling, and installing equipment.
Interprets and communicates company policies to employees.
Inspects work areas, examines tools and equipment, and provides safety training to prevent unsafe conditions.
Ensures proper procedures for reporting and managing accidents.
Interprets specifications, blueprints, and job orders, and assigns duties.
Establishes or adjusts work procedures to meet production schedules.
Recommends measures to improve production methods, equipment performance, and product quality.
Suggests changes to working conditions and processes to increase efficiency.
Analyzes and resolves work problems or assists employees in solving them.
Initiates or suggests plans to motivate employees to achieve performance goals.
Maintains time and production records.
Directly supervises four to ten employees.
Carries out supervisory responsibilities including interviewing, hiring, training, planning, assigning work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Performs other duties as assigned.