Branch Operations Manager (40 hour per week)
About The Position
Battleground Community Library has an opening for a full-time Branch Operations Manager. This position reports to the Branch Manager and participates in managing the day-to-day operations of the branch. They directly supervise employees. This role is responsible for prioritizing and scheduling staff and daily activities for the branch, training, mentoring, evaluating and providing performance feedback to staff, volunteers and substitutes, responding to patron problems, seeking to resolve them and providing positive outcomes; providing direction and guidance for other staff in resolving patron problems, checking out books, processing holds and shelving books, helping patrons with their accounts, assisting patrons with technology such as computers and eDevices to download ebook, providing direction and guidance to staff all processes and systems related to patron accounts and material circulation, participating in organizational meetings and committees, and serving as a back-up facilitator for programs, such as storytimes, when regular facilitators are unavailable.
Requirements
- Bachelor's Degree
- Three (3) to five (5) years of related work experience; including customer service.
- Two (2) to five (5) years of supervisory experience of employee workers. This does not include working as PIC, supervising volunteers, or supervising students.
Nice To Haves
- Additional language skills (Spanish, Russian, Mandarin/Cantonese and American Sign Language)
Responsibilities
- Prioritizing and scheduling staff and daily activities for the branch
- Training, mentoring, evaluating and providing performance feedback to staff, volunteers and substitutes
- Responding to patron problems, seeking to resolve them and providing positive outcomes; providing direction and guidance for other staff in resolving patron problems
- Checking out books, processing holds and shelving books
- Helping patrons with their accounts
- Assisting patrons with technology such as computers and eDevices to download ebook
- Providing direction and guidance to staff all processes and systems related to patron accounts and material circulation
- Participating in organizational meetings and committees
- Serving as a back-up facilitator for programs, such as storytimes, when regular facilitators are unavailable
Benefits
- Health insurance (90-95% covered by employer)
- Dental insurance (90-100% covered by employer)
- Life Insurance
- AD&D Insurance
- Long Term Disability Insurance
- Voluntary life insurance
- Income protection plans
- Flexible spending accounts
- Health savings accounts
- 13 paid holidays
- Sick leave (8 hours per month)
- Vacation leave (11 hours per month initially, increasing with employment)
- Paid time off for jury duty, bereavement leave, inclement weather
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
