Branch Operations Manager Trainee-Chattanooga, TN

Raymond James•Chattanooga, TN

17d•Onsite

About The Position

The Branch Operations Manager Trainee learns to manage the overall operational efficiency of a branch office. Through various training mechanisms, the trainee develops knowledge of day-to-day operational functions and how to ensure compliance with firm and regulatory policies and procedures. The role supports branch operations, workflow, staffing, and customer service, and may perform some Branch Manager duties if Series 9 and 10 licensed.

Requirements

Bachelor’s degree from a four-year college or university in a related field and at least one year of experience in the financial services industry, preferably including related operational management and supervisory experience; or an equivalent combination of experience, education, and/or training approved by Human Resources.
SIE, unless an exemption or grandfathering applies.
Series 7 and Series 66, or Series 63 and Series 65.
Ability to obtain Series 9 and 10 within six months of hire.
Ability to obtain additional securities and advisory state registrations if required by the state.
Comprehensive understanding of company policies and procedures and industry rules and regulations.
Skill in operating standard office equipment and using required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to handle stressful situations and lead others in providing calm, professional, high-quality customer service.
Professional and pleasant demeanor, with tact and diplomacy when working with clients in a deadline-driven environment.
Good analytical skills to research account information and resolve problems.
Ability to establish and communicate clear directions and priorities.
Good interpersonal, verbal, and written communication skills for working with clients, financial advisors, support staff, and home-office personnel.
Ability to establish and maintain a respected leadership position and influence, motivate, and persuade others to achieve desired outcomes.
Ability to organize, manage, track, and complete multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced work environment.
Ability to work independently under minimal supervision.

Nice To Haves

Related operational management and supervisory experience.

Responsibilities

Train to effectively and efficiently function in the Operations Manager role.
Provide backup for operational functions as required by workloads and absences.
Coordinate branch and home-office workflow with home-office personnel.
Complete self-audits of branch procedures.
Assist the Branch Manager with confidential matters, compliance visits and replies, expense control, and operating efficiency.
Oversee supplies, purchase orders, and postage usage; review branch invoices and operating statements as needed.
Maintain branch operational manuals.
Research and resolve complex client-account problems and inquiries.
Assist the Branch Manager in sharing information at regular branch meetings.
Coordinate rent, facilities, office maintenance, and cleaning and security matters.
Recruit, select, orient, train, and supervise branch operations associates.
Conduct ongoing performance management, scheduled performance appraisals, and salary reviews of operations associates with the Branch Manager, and maintain branch personnel files.
Review associates’ daily work and evaluate workload and responsibilities to determine assignment changes that support efficient workflow.
Ensure adequate daily staffing and cross-training.
Coordinate registrations, continuing education, and licensing for branch personnel.
Perform other duties and responsibilities as assigned.