Branch Operations Lead - Weston Town Center - Weston, FL

JPMorgan Chase & Co. • Weston, FL

8h • Onsite

About The Position

The Branch Operations Lead works in a Chase branch in close partnership with the Branch Manager, branch employees, and other experts. The role supports accurate and careful handling of client financial transactions while ensuring compliance with bank policies, procedures, and regulatory requirements. It also helps create a welcoming client experience, builds lasting relationships, and introduces clients to self-service banking options.

The position leads branch operations, including oversight of cash devices such as the cash vault and ATM, and supports loss control, compliance, audits, and operational standards. The Branch Operations Lead reviews branch operations and keeps the branch team informed about policies and procedures. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and organization while managing multiple tasks.
• Demonstrate leadership and operational proficiency, ensure transaction accuracy, and work collaboratively.
• Educate branch employees and partners and keep them informed.
• Build client relationships, educate clients, and refer them to experts when appropriate.
• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage check-in and waiting-queue processes.
• Lead branch operations, including managing the cash vault and ATM, and resolve client issues in accordance with bank policies and procedures.
• Connect clients with branch employees and experts to provide seamless service and support specialized financial needs.
• Introduce clients to self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards.
• Review branch operations and keep branch employees informed about current policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED