Branch Operations Coordinator Lantana Town Center, DeNovo

Wells Fargo & Company•Lewisville, TX

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It involves completing operational tasks in accordance with established policies, performing routine to moderately complex transactional and customer-support work, supporting the branch manager with operational tasks and scheduling, and resolving teller-line issues under regional banking management direction. The coordinator assists customers and employees with concerns or complaints, provides service by building relationships and completing requested transactions, and identifies information and services that address customers’ financial needs. The role also includes motivating a diverse team to reach its potential and achieve business objectives. Employees are expected to follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns and complaints.
Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and established business objectives.
Follow applicable risk and compliance requirements and escalate and remediate issues as appropriate.