Branch Operations Lead- Smithfield, RI

JPMorgan Chase & Co. • Smithfield, RI

8d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you support branch operations in close partnership with the Branch Manager, branch employees, and subject-matter experts. You help ensure clients’ financial transactions are handled accurately and with care, in compliance with policies, procedures, and regulatory requirements. You also help clients use self-service banking options and build lasting relationships with them.

The role includes serving clients in the branch, managing lobby flow, and scheduling meetings, as well as reviewing branch operations and keeping the branch team informed about policies and procedures. You help maintain strong control standards and contribute to a welcoming, secure, and effective branch environment. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability to educate branch team members and partners and keep them informed.
• Ability to build client relationships, educate clients, and refer them to experts when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, identify client needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch colleagues and coordinate service for specialized financial needs.
• Educate clients about self-service banking options.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED