Branch Operations Lead- Smithfield, RI

JPMorganChase • Smithfield, RI

9d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and other specialists to ensure client financial transactions are handled accurately and with care while meeting bank policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce them to self-service banking options, and help build lasting relationships. You will also review branch operations and keep the team informed about policies and procedures. Your leadership will help the branch meet control expectations and deliver a welcoming client experience.

The role includes leading branch operations, managing cash devices, resolving client issues, supporting loss control, compliance, and audits, and helping maintain smooth and secure branch operations. Successful completion of the Branch Operations Lead Training Program is required before placement in the role. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Attention to detail and strong organizational skills to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to work collaboratively and educate branch teammates and partners.
• Strong client engagement and relationship-building skills, including educating clients and referring them to specialists.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and anticipate client needs.
• Communicate clearly and politely to understand and address client needs.
• Lead branch operations, including managing the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Connect clients with branch team members and specialists to support their financial needs.
• Introduce clients to self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, audit, and operational standards.
• Review branch operations and keep the branch team informed about policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED