Branch Operations Lead - Anacostia - Washington DC

JPMorgan Chase & Co. • Washington, DC

1d • $29 - $35 • Onsite

About The Position

At Chase, the Branch Operations Lead is central to branch operations and works closely with the Branch Manager, branch employees, and teams of experts. The role ensures clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements.

The position includes assisting clients with transactions, introducing them to self-service banking options, and building lasting relationships. The Branch Operations Lead reviews branch operations and keeps the branch team informed about current policies and procedures. The role also helps ensure that the branch meets control expectations and provides a welcoming client experience.

The position requires successful completion of Chase’s Branch Operations Lead Training Program before placement and travel as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to educate and inform branch employees and partners.
• Ability to build client relationships, educate clients, and refer them to experts when appropriate.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand and address clients’ needs, including checking them into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and work together to support specialized financial needs and build lasting relationships.
• Educate clients about self-service banking options.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED