Branch Operations Lead - Boise & Meridian, Idaho

JPMorgan Chase & Co. • Meridian, ID

11d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you support branch operations in partnership with the Branch Manager, branch employees, and specialist teams. You help ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines client service and relationship-building with operational leadership, helping create a welcoming branch experience and maintain strong controls.

Typical work includes assisting clients with transactions, managing lobby flow, scheduling meetings, and introducing clients to self-service banking options. You review branch operations and keep the team informed about policies and procedures. You also oversee operational activities and cash devices, resolve client issues, and support loss control, compliance, and audit standards. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to work collaboratively and educate branch team members and partners.
• Strong client engagement and relationship-building skills, including educating clients and making referrals to expert teams.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Partner with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch employees and collaborate to provide seamless service and support specialized financial needs.
• Educate clients about self-service banking options.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Keep the branch team informed about current policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED