Branch Operations Lead - Wethersfield, CT

JPMorgan Chase & Co. • Wethersfield, CT

7d • $26 - $32 • Onsite

About The Position

At Chase, the Branch Operations Lead works closely with the Branch Manager, branch employees, and other experts to support branch operations and provide a welcoming, client-focused experience. The role handles client financial transactions accurately and carefully while following bank policies, procedures, and regulatory requirements. It also introduces clients to self-service banking options and helps build lasting client relationships.

The Branch Operations Lead reviews branch operations, keeps the branch team informed about current policies and procedures, and helps the branch meet control expectations. The role supports loss control, compliance, and audits, and contributes to the smooth and secure operation of the branch. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to educate and inform the branch team and partners.
• Ability to build client relationships, educate clients, and refer them to experts when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to foster a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, understand client needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Connect clients with branch team members to support specialized financial needs and seamless service.
• Educate clients about self-service banking options.
• Work with the Branch Manager to maintain high standards for loss control, compliance, audits, and branch operations.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED