Branch Operations Lead - Milford, CT

JPMorgan Chase & Co. • Milford, CT

5d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and specialist teams to oversee branch operations and help provide a welcoming, memorable client experience. You will handle client transactions accurately and carefully while following bank policies, procedures, and regulatory requirements. The role also involves introducing clients to self-service banking options, building trusted relationships, resolving client issues, and keeping the branch team informed about operational policies and procedures. You will support the Branch Manager in maintaining strong standards for loss control, compliance, audits, and overall branch security. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and teamwork.
• Ability to educate branch team members and partners about relevant information.
• Ability to build client relationships, educate clients, and refer them to specialists when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, check clients into the waiting queue, and schedule meetings.
• Communicate clearly and politely with clients, understand their needs, and build trusted relationships.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to the branch team and work with colleagues to support specialized financial needs.
• Explain self-service banking options that allow clients to access their accounts at any time.
• Support the Branch Manager with loss control, compliance, audits, and the smooth and secure operation of the branch.
• Educate the branch team and keep employees informed about policies and procedures.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED