Branch Operations Lead - IA/IL Market - Iowa City, IA

JPMorgan Chase & Co. • Iowa City, IA

1d • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you support branch operations and work closely with the Branch Manager, branch employees, and teams of experts. You help ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines client service, operational leadership, and support for a welcoming branch environment.

You assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You also review branch operations and keep the branch team informed about policies and procedures. In partnership with the Branch Manager, you help maintain strong control, compliance, audit, and loss-prevention standards. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel is required as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail and strong organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and the ability to work collaboratively.
• Passion for educating the branch team and partners.
• Ability to build client relationships, educate clients, and refer them to relevant experts.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely to understand clients’ needs, check them into the waiting queue, and support a smooth branch visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while adhering to bank policies and procedures.
• Introduce clients to branch employees and work with the team to provide seamless service and address specialized financial needs.
• Share self-service banking options to help clients access their accounts at any time.
• Work with the Branch Manager to support branch operations and maintain standards for loss control, compliance, and audits.
• Help keep the branch operating smoothly and securely.
• Educate the branch team and partners and keep them informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED