Branch Operations Lead - Chestnut Hill Branch - Philadelphia, PA

JPMorgan Chase & Co. • Philadelphia, PA

6h • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and other experts to oversee branch operations and help ensure clients’ financial transactions are handled accurately and with care. You follow bank policies, procedures, and regulatory requirements while supporting an exceptional, welcoming client experience.

The role combines assisting clients with transactions, introducing them to self-service banking options, and building lasting relationships with them. You also review branch operations and keep the branch team informed about policies and procedures. In collaboration with the Branch Manager, you support loss control, compliance, audits, and operational standards so the branch operates smoothly and securely.

Before placement as a Branch Operations Lead, you must successfully complete the Branch Operations Lead Training Program. Travel is required as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability to educate the branch team and partners and keep them informed.
• Ability to build client relationships, educate clients, and refer them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand clients’ needs, and check them into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and work together to provide seamless service and support specialized financial needs.
• Explain self-service banking options that allow clients to access their accounts at any time.
• Work with the Branch Manager to maintain standards for loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED