Branch Operations Coordinator Friday Harbor WA

Wells Fargo & Company•Friday Harbor, WA

2d•$21 - $29•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing teller transactions, sharing digital banking solutions, connecting customers with bankers, and identifying information and services that meet customers’ financial needs. It also involves carrying out operational activities in accordance with established procedures and risk controls, supporting the branch manager with operational tasks and scheduling, and helping resolve teller-line and customer or employee concerns. The coordinator works under management guidance, exercises judgment within defined policies, and helps motivate a diverse team to meet business objectives. The position is based at 305 Argyle Ave, Friday Harbor, Washington 98250. The schedule may include most Saturdays. The position is not eligible for Visa sponsorship. The stated base pay range is $21.00–$29.00; employees may also be eligible for incentive opportunities.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to stay organized, work independently, and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Ability to motivate others to achieve their potential and established business objectives.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Cash handling experience.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns and complaints.
Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.